I had a very disappointing experience with this business. The management seemed to have little concern for customer satisfaction once the sale was complete. I purchased a product that did not work as advertised, and when I contacted them for help, they were unwilling to resolve the issue. To make matters worse, they have a no-return policy, so I was unable to get a refund for a product that didn’t even work. Instead of standing behind what they sell, they simply referred to their policy and offered no meaningful solution. Based on my experience, I would not recommend this business. I believe customers should be aware that if they receive a defective or non-working product, they may be left without a refund or adequate customer service. What was even more insane is that the sign that says no refunds was displayed on the ground , like people just look at the ground!

This place has new owners and now they have a much larger supply of pipes with great prices. They have WAY more stuff in here than the previous owners did and I’m so grateful for that because this is the closest shop to my house.

I just called up there to see if they had a specific product that I was looking for. I know that they carry similar products and I even asked Google for the location of the product near me and it said that smokies had it. So I called to double check and the lady obviously had no clue what she was talking about and said yes we have it, and proceeded to name something completely different from what I asked. I attempted multiple times to give her the brand name, but she didn't even understand what the product itself was....Unhelpful. I've had much better experiences at other smoke shops.

Was good until I went in the last time and I had a $5 discount and I guess he charged me $5 total instead of charging me a $5 discount so he ran after me and told me that the payment didn't go through but it did go through cuz I was looking at the notification from my credit card but he kept telling me it didn't go through and that the money that was taken I'll get the money back and he was trying to charge me the rest of the amount which would have been the full price without a discount so I had to stand there for like a good extra 10 minutes because he kept trying to charge me the full price because he kept lying to save his behind because he charged me $5 total instead of taking $5 off so then he tried to charge me $14 on top of that which would have been the full price when I was supposed to get a $5 discount not going back

My other local go to smoke shop. Class act. 2 miles from my house. Talked to Kim 6-3-2018 very helpful answered my ?'s about regular pipe tobacco. Their in process of remodeling the store. Kudos ,wtg , refresh , renew the store .Yall been here long time b 4 2000 I think . Ok nxt kudo goes to Daniel and Crystal (givem a raise) good customer service skills . He answered my questions . thx. Great people here . Customer service is 👑 here.l will promote and send my friends yalls way. ✌ Tejas Ken Thx Keep @rlington strong .excellant shop thx Update 8 - 25 -2018 Called John . Had problem with my purchase from 3 days ago . He said bring back my purchase item and they will make it right . Thank U my go to 🚬 shop . KUDOS TO JOHN 😉 (YA'LL GOT MY CELL # NOW)