On 9/30/2023 the bumper of my brand new vehicle I’ve only had for 3 months was damaged by a very deep drain grate slope that is right after the Brookshire Brothers Tobacco Barn’s drive thru. There is now PAINT MISSING from the bottom of my car. The drive thru is not small vehicle friendly, and there are no warnings, signage or paint on the ground directing cars away from the hazard. The entire parking lot is full of these low lying culvert drains, with evidence of scraping cars on every single one. I called the store to explain what happened and seek compensation for damages and spoke with an assistant manager named Miranda who took my name and number, and said she would hand it off to main store manager Bobby. I NEVER heard back. I know employees here who told me after I called, Miranda was running around speaking negatively at the fact that I even called saying it’s “not our responsibility”. Very unprofessional. I then attempted to contact BB corporate via their “Contact Us” section on the website, and explained this situation in detail, and it has been 2 weeks and I have not received any phone call or email. Clearly this company does not care about their customers’ concerns on a store or even corporate level. Attached are photos of my damaged vehicle as well as the sloped area and drain grate that caused the damage.

They are great!! Only place I know of that will let you use your debit card to purchase money orders. It's an Amazing feature!!

Friendly staff, amazing service, and tons of choices. I personally shop here because of the price difference and customer service whether it be the drive-thru window or person to person in store this is one of the best places to get tobacco products.

Good selection of products everything that's cold is good and cold if you have to wait to be checked out during peak times because the drive-through service. Being an ex-smoker the smoke smell inside is a bit overwhelming sometimes

Cigarettes are no cheaper here, and the staff are not friendly or helpful. I do my best to avoid this place after my second time there