Honestly terrible customer service despite having a receipt and trying to return a defective device purchased here. Don't recommend this place at all. You'd be better off somewhere else

I am a regular customer at the Vape City location on Trenton and have been visiting this store for quite some time. During that time, I have always tried to be respectful and kind to the staff. I frequently show my appreciation to the employees by bringing small appreciation gifts, and I have never asked for free items or special discounts. Until recently, I believed I had a positive relationship with the staff. However, my most recent visit was extremely disappointing and left me very upset. During this visit, I met a new manager for the first time. While I was in the store, he appeared to be on the phone with his girlfriend for much of the time, which already felt unprofessional in a customer service environment. He addressed me by name and then proceeded to tell me several negative things that a pregnant employee at the store had apparently said about me. According to him, she described me as being “hard to handle” and said that I frequently question their pricing. I was shocked to hear this, as I have always tried to be polite and respectful when visiting the store. The only reason I have ever asked about prices is because the same pre-roll product I regularly purchase is often manually entered at the register and the price seems to vary each time I visit. As a customer, asking for clarification when a price changes for the same item seems reasonable. What was most concerning was that a manager would openly share internal employee complaints about a customer directly with that customer. This placed me in a very uncomfortable and embarrassing position. I left the store feeling disrespected and upset. As someone who has supported this store and treated the staff with kindness, this experience was extremely disappointing. Unfortunately, because of how this situation was handled and the level of unprofessionalism displayed, I will no longer be returning to this location. I hope management will take this feedback seriously and address both customer service professionalism and consistency in pricing so that future customers do not have a similar experience. Trenton location in Edinburg March 7, 2026. Also I need to add I previously enjoyed using this store’s rewards program, but I recently discovered an issue that has made the experience frustrating. It appears that two separate rewards accounts were created using my phone number. One account includes “1-956” before my phone number, while the other only has “956” followed by my number. Because of this duplication, my reward points are divided between two accounts, which prevents me from redeeming all of my points in a single transaction. Not being able to use my reward points towards any flower product it’s just horrible. Additionally, I have been informed by employees that once an item has been scanned at the register, it cannot be removed from the transaction. I was told that I would need to purchase the item or the system would not allow them to proceed with ringing up the next customer. I am unsure if this is an actual system limitation, but it creates a very inconvenient situation during checkout. Another concern is that employees frequently have to manually enter prices. This inconsistency makes it difficult to know what to expect when making a purchase. Due to these ongoing issues with the rewards program, checkout process, and inconsistent pricing, and unprofessional employees my overall experience has been disappointing. I don’t recommend this location. Do not go to this Store!!!! Store location 1801 W Trenton Rd Edinburg, Tx 78539

Alo was outstanding, and she was awesome. I love her customer service and knowledge of the products the store has. She’s fantastic. Come by and get your vapes here.

Love the customer service and knowledge that Marco provided. Definitely will be the store i go back to if everyone is as knowledgeable as he was.

So friendly and they have everything you need, I recommend this place..! It’s so cool, clean and safe environment Ask Damian he’s so nice