My friend and I went to this location so he could purchase a vape. After giving an employee specific specifications the employee returned with a Smok vape item and said it had what he was looking for. He said if there was an issue he had 24 hours to return the vape. After returning to my friends house upon closer inspection the item did not meet my friends specifications. We returned to the store where the employee called his manager, neglecting to tell his manager that he told my friend the item had what he was looking for when he initially purchased it. My friend was told that he could only exchange the item despite having never used it. If I could give 0 stars I would. Go to Violet Vapor across the street, they have great customer service and have always treated me right.

Went yesterday night and the girl was sooooooo helpful and nice 🫶🏽 even tho she was a new hire! I love the selection she chose for me 🤝🏽👏🏽🙌🏽🥰! I think I’m going to start coming here for now on, love the customer service and love the prices! They have a HUGE selection 😍😍! 24 HOURS TOOO 😮‍💨🥴💯🔥!

I love this place! Staff is very friendly and knowledgeable and its open 24 hours which is a bonus I highly recommend this place! Vanessa was the sweetest and she was very helpful in giving me knowledge I needed to switch over!

i don’t even want to rate yall 1 stars because ive been coming here for years. I usually go overnight and the representatives are great they’re extremely knowledgeable and they go above and beyond. I actually enjoy their conversations. I am in the rewards system and all. But today i had an extremely bad experience I came in today about 515 dealing with Alex. He's extremely disrespectful and argumentative I came in Spoke and asked, can I get some hemp rolls?He said “I’ll think about it “. I understand that you're joking, but you are here to do a job and it’s not to be a comedian. I’m not sure if he’s hard of hearing or just have a short attention span because I keep pointing and asking him to tell me about a Pacific brand and he is showing me different things and all type of things I don’t know if he just is hard of hearing or I’m not sure what it is, but he had me constantly having to repeat myself. it was time for me to check out and I asked him. Could I use my rewards because he did not ask if I had any rewards and that’s fine. He asked to see my ID after I said usually since I have a point reward they don’t usually ask for it cause i’m in the system already I said it’s no issue he’s talking about if there’s no issue then go get it. I literally said hold on. I can show you. He said you can’t see it on your phone. I said OK it’s no problem i can go grab it and literally while I’m walking to to go get my ID on my car he’s yelling across the store We’ll go get it if it’s not a problem then go get it constantly saying that like he’s like he’s trying to get into a argument with me talking to me like I’m a dog I’m literally walking out the door and he’s yelling to go get my ID. Literally at the counter, I told him I was about to get my ID. But Like I said, I’m not sure if he’s hard of hearing or what , but I believe it’s just him being argumentative. I truly love vape city but this completely rubbed me the wrong way. But you guys really need to talk to him to see what his problem is . also you can check my reviews 2 years ago i spoke so highly about yall

Jade has execialnt customer service and her personality is to die 4 . Great customer service and clean store