Purchased one of their products. Tested before leaving and it was barely working. Staff probably knew it was a defect but send me off. When i came back to tell him it was a defect, he told me he cant exchage or return because i didnt come back on the same day. Almost burnt my mouth due to the defective product but refused to do anything. I would recommend to go to other honest smoke shops. DO NOT RECOMMEND!!! I read the response but i wanted a different product in the first place and the only reason i got that product was because you recommended it. I spent $30 to just get my mouth almost burnt. If the damage was severe, i would have gone to my lawyer. It makes me more mad that now you are offering exchange after i wrote the review. If you treat customers like this, your business will not succeed. If you have given me exchange the first place, i wouldnt have written this review and now i will not erase it for anything. DO NOT TRUST THE FAKE REVIEWS!!

Everything is sold at a mark-up and the people that open SUCK at being on time. I had acrued $50 worth of points and they hid that from me until I directly asked them. These guys are mad shifty and I'm probably going to seek out a smoke shop that doesn't mark stuff up like they do.

I would really prefer to buy vape stuff locally and support a local business. Despite buying online for cheaper. I’ve been going to this store for about a year. It was my preferred store. I’ve spent close to if not $1,000 at this specific store. When I needed to purchase a new vape mod I was recommended to buy a specific type by the guy working the counter. A week later when I needed to buy replacement coils for this mod I went back to the store only to find out they don’t even stock those coils. They could not give me a date on when they would receive them in. I offered my solutions to resolve the issue. One of them being exchange the tank out for one that uses coils that they stock. They declined this solution. Instead offering me a $5 disposable in their discount bin. So rather than exchanging my tank with one that likely costs them $20-$30 and keep a customer, I went ahead and ordered the coils I need online and will now never return back to this store or any of their sister stores. I can buy any product these stores sell for much less online. Poor customer service like this just proves there is no reason to shop locally.

Jai here at city smoke shop in Lewisville was very very helpful and considerate to our issue we had bought a product and the product come to find out was missing items out of it and he took the time to check other stores for the similar product so we could exchange but they were all out so he gave us an equal to the cost off deal on another item we purchased I highly recommend coming to city smoke in Lewisville great customer service is hard to find these days and Jai at city smoke is the example of how all companies should treat their customers I will return here for all my smoke needs

Constantly mispronounces my name despite me correcting him several times. Doesn't give advertised discounts or rewards. Raised price of kratom then told me that's how it is everywhere, despite my favorite head shop maintaining the price. He seems nice but he's a liar and a thief.