Decent but they need to be more knowledgable about what they are selling. The guy said idk too many times and sold me the wrong thing and me not paying attention opened it by mistake so had to keep what I told him I originally didn’t like lol gotta pay attention but that’s on me. I would drive up the street though for future reference

Absolutely amazing experience! Empire Smoke Shop truly stands out for its exceptional customer service and knowledge. The staff is incredibly friendly, welcoming, and always ready to help without making you feel rushed or pressured. They take the time to answer questions, explain products, and make sure you leave with exactly what you need and more at cheap reasonable prices. Their knowledge is top-notch—they clearly know their products inside and out, which makes a huge difference whether you're new or experienced. The shop itself is clean, well-organized, and stocked with a great variety of quality items. If you're looking for a place that treats customers right and actually knows what they're talking about, this is it. Highly recommend!

I would like to share a concern regarding a recent purchase from this establishment. On Monday, 8/3, I purchased a hookah vape for $32.00. I used it only 2–3 times. On 8/8, after charging it and attempting to use it again, it already tasted burnt and seemed to be going out. I contacted the store to report the issue and was informed that nothing could be done once the product has left the store. I regularly purchase similar products from another company and have not experienced this issue; those products typically last me a month or longer. Based on that experience, I believe the product I received may have been defective. I am disappointed that I was not offered any form of assistance or resolution.

Shae was great and answered all my questions to her knowledge! Very knowledgeable, friendly and super helpful! :)

Alex was amazing on giving me recommendations on what flavors I was looking for 10 out of 10 will visit again