We had an excellent experience at Cloud Factory Vape and Smoke #1, especially considering we came in pretty close to closing. The store was extremely clean, organized, and well kept, and the staff was friendly and welcoming from the moment we walked in. At no point did we feel rushed because of the time. Since moving to San Antonio from Virginia, I’ve had an almost impossible time finding my favorite vape brand, Adjust. I’ve basically had to resort to ordering them online, so we stopped in here hoping they might carry them. Unfortunately, they didn’t, and I was honestly about to leave and just order online again. Instead of simply letting me walk out empty-handed, the gentleman I was speaking with actually took the time to listen. I explained that there are very few vape brands and flavors I can really taste well, and I’ve wasted a ridiculous amount of money buying different ones only to discover that I could barely taste them or didn’t like them enough to even finish them. He started offering suggestions based on what I told him and eventually recommended a Flex Freeze. I was definitely skeptical about spending money on yet another brand I had never tried, but I decided to trust his recommendation and give it a chance. I’m extremely glad I did, because I’ve officially found a new favorite brand. The flavor on this thing is incredibly strong and potent, which is exactly what I’ve been looking for. You can independently adjust the ice and nicotine level, it has a rotary airflow adjustment, and I really like the physical design. Instead of the entire device being hard plastic, a large portion of it has a rubberized material that makes it much more comfortable to hold and gives you a much better grip. What really made the experience stand out, though, was the customer service. He could have easily just said they didn’t carry Adjust and left it at that, especially with us coming in near closing. Instead, he listened to what I was actually looking for, made a thoughtful recommendation, and ended up introducing me to something I like even better. Friendly staff, exceptionally clean store, great customer service, and genuinely helpful recommendations. We’ll absolutely be coming back.

I recently purchased a Puffco Peak from Cloud Factory Vape & Smoke for $420. After the purchase, I realized the same item is listed online for around $220 on multiple websites, including the manufacturer. Yes that’s on me for not checking, however, I didn’t expect a 100% markup. I returned to the store within 10 days to either request a return or a price match. I was told to come back at a specific time when a manager would be available. Since I couldn’t make that time, I called the next day and confirmed a manager was present before going back in person. For context, the product was unopened in its original sealed packaging with the original receipt and form of payment. After making a second trip, I was given multiple conflicting explanations after being told to return for the refund: first that they couldn’t price match because the item was out of stock online, then that too much time had passed (despite it being under 10 days), and finally that their system wouldn’t allow the return at all. Customers should not have to make multiple trips only to receive conflicting information and no resolution. The inconsistent communication and lack of clear policy or escalation options made this a very frustrating experience. I would strongly recommend comparing prices before purchasing any products. I’d appreciate someone from ownership or management reaching out to resolve this.

If you’re looking to get shorted on a premium product that they assemble in house, look no further. When I was explaining the issues to the girl on the phone about being shorted over the last several sales, she was quick to talk over and interrupt me. When I asked to speak to the manager I was denied. Yet I could hear the so called manager telling his employee what to say to me. He obviously has no dignity to speak to me himself and seems to me like they already know of these shortage issues. If you value your time and money go somewhere else.

From the moment I stepped foot into this shop I felt more like family than anything else. Great shop with great products at excellent prices. Must recommend shopping here.

My favorite shop for 7oh tablets and they have all of the Foger pod flavors to choose from. All of the employees are awesome!