This shop said they do returns but only if it was the same employee who served me. So tried calling the next day and they told me no returns?

Super Disappointed- this was my go to place. I attempted to complete a transaction using two different cards to make a partial payment. The first card was declined, but the remaining balance was still charged to my account. Normally, this would result in a partial payment, but that did not happen. The charge initially appeared as pending, and the funds were still available. The cashier then reprocessed the entire transaction, rang up the items again, and I re‑entered my phone number. I successfully completed the purchase the second time using a different payment method. The issue is that the charge from the first payment method later posted to my account, and the funds were deducted. I’ve never had any issues at this store before—it has always been my go‑to smoke shop. When I called today to speak with someone about the incorrect charge, I was told that nothing could be done and that I needed to contact my bank. This makes no sense. In the past, when partial payments were declined, the transaction remained pending and the funds were released. That is not what happened here. The transaction moved from pending to posted, meaning the merchant received the money. It may only be $6, but being told to contact my bank about a transaction that was clearly posted by the merchant is unacceptable. There are plenty of other smoke shops in the area, including one that carries a product I frequently purchase that this store never has—it’s just a bit farther away. Unfortunately, I will not be returning.

I've had the pleasure of working with Riker twice now, super friendly, great service, good selection and pricing! Thanks Riker!

Best prices in town and great customer service!

Best vape I've been to. Good customer service, and the shops clean.