This was my first time here and I'll likely be a repeat customer. I believe the lady I talked to was Miranda she was kind and was very helpful she answered a bunch of my questions with a smile and made the experience very welcoming. It can be intimidating buying and not knowing much and what the difference of certain products are so It was nice to be helped and able to ask questions. Also the deals they had were really good compared to a few places I've been that alone is reason enough to comeback too.

I want to take a moment to recognize Michael at Fatty’s Smoke Shop in Downtown Waco, TX. Every time I’ve come into the shop, his customer service has been nothing short of excellent. He consistently goes above and beyond to make sure I have a great experience, and it truly shows. It’s rare to find someone who brings that level of consistency and professionalism every single visit. Because of Michael, this has become my go-to shop. If you’re in the area, I highly recommend stopping by—you won’t be disappointed.

Hello, I just left your store, I like your large selection I wanted to call and ask a question.. but your business doesn't have a telephone number online or on the receipt that I recieved.. I was served by Jessica and she was very kind and friendly :)

My wife and i came in to look around 4/2/2026 we were followed as if we stealing right off the bat, when my wife picked up a toker poker to look at what it said the guy took it out of my wife's hand saying it's just a toker poker. 1st of all you are already losing business due to state legislature you want to continue to lose business with the disrespectful employee that smell like they defacated on himself. This LOCATION IS TRASH DO NOT SHOP HERE UNLESS YOU WANT TO BE DISRESPECTED TRASH TRASH

Michael was very helpful, gave many recommendations and welcomed feedback from customers on how to improve the experience. 10/10!