Very disappointing. The service was terrible, the prices were insanely high for no reason, and the store itself looked unappealing and poorly maintained. Completely not worth it won’t be returning.
Reviews
Sold me wrapped product missing all items minus the intruction book and charging cable. Took it back within 15 minutes of opening the box. No help at all. Said it was nothing they can do as if they are not responsible for the products they sell. Not a trustworthy place. My credit card has protections and I will be refunded, but I will never go back to this place.
They get 2 stars for being polite & helpful, however that's it. They sold me a defunct vape pen & wouldn't amend for it. They *do* have a no returns policy stated, so buy at your own risk. However, in my now 20 years of shopping at headshops, I have never had a shop be unable to help me with a faulty device they sold. The Cookies brand vape pen I got worked for about 5 days & then would not hold a charge, warm up, or activate the oil. It's totally unusable, even if I try a different USB charger. It's annoying because I am disabled with no income & now I will have to borrow someone's vape pen until I get Christmas money. Then, I will go buy online where stores stand behind their products. EIDT: THEY LIE THEY DID NOT GIVE ME A NEW DEVICE THEY REFUSED TO GIVE ME A NEW ONE AND TOLD ME I AM SOL. HERE THEY ARE LIARS.
I bought this last night and it looks used and they told me I had to wait 5 minutes to use it and I left and waited and I put it on the charger bc I thought it was dead but it never worked, and it looks burn from the inside, and I called the store and they told there was nothing they could do for me, and that it wasn’t refundable, once you leave the store is not refundable 😤 and I lost my money and I can’t even use vape
My experience was the best, the worker behind the counter knew a lot about the products. Definatly recommend this place.
Cigar n Vapes Tobacco Hookah
7778 Gunston Plz Drive, Lorton, VA 22079




