⭐⭐⭐⭐⭐ 5/5 – Outstanding Customer Service from Mercy! I stopped by the smoke shop recently and had one of the best customer service experiences thanks to Mercy. She’s always friendly, welcoming, and incredibly patient. Mercy knows the products well and takes the time to answer questions without making you feel rushed. Her positive attitude creates a comfortable vibe the moment you walk in. It’s clear she genuinely cares about helping customers find exactly what they need. Cashiers like Mercy make all the difference—I’ll definitely keep coming back because of her outstanding service!
Reviews
Always get the best service here! So nice & friendly. Maya is always smiling & the longest standing employee there & still seems happy to be there :)
Found the perfect rig and banger!! Thank you so much for the awesome customer service!!
Response.... 1. Your prices aren't going to change in the hour it takes me to get to your store and you could come up with a policy more equitable. 2. Your intention doesn't negate the harm your policy causes. And now that you know the harm, not accommodating is a choice. Thank you for listening and responding. Just moved, called this store for price because I'm disabled and poor, the nice young lady (she was very nice, not her fault) explained the store policy is they don't give the exact price over the phone. This is discrimination towards poor, disabled customers. I will not be spending my little money here.
Staff is super knowledgeable and friendly. They helped me find exactly what I needed with no pressure. Highly recommend this store!
Smoke City For Less
4525 N Rd 68, Pasco, WA 99301





