On Jan 18th I had a DoorDash pick up made. The clerk gave my order away without looking at their phone to confirm it was correct. He refused to give me my items even though I showed him the order on my phone. Very, very bad customer service. I was on the phone with DoorDash for an hour. I will never go back to this 7-11. I do hope the owner or corporate sees this message.

My deal came up then he hit a button and it went full price, I asked why and showed them the 2 for 5 deal but they said it isnt active anymore. Long lines and incorrect prices.

If your open sign is on, it’s reasonable to expect that you’re actually open for business. Yet, being met with a blank stare and complete indifference, rather than even the smallest acknowledgment, makes it clear that the sign might as well be false advertising. If you’re not willing to take paying customers at night, perhaps consider turning the sign off instead of leaving people feeling dismissed and frustrated. I understand that working overnight can come with challenges, and safety concerns are valid. But if your establishment is meant to be open 24/7, it might be worth staffing those twowho are comfortable serving customers. OR CLOSE!! So rude.

Tried using a valued U.S Passport to purchase a tobacco product. The cashier looked at it, verified my age, and refused to proceed with the transaction as it “did not have a scanner” When I inquired if that’s a new policy, he refused to answer me and was extremely rude to me thereafter. Wondering if this is a similar experience others are having? Regardless, they can do better.

Friendly service, but...the prices don't match what they have posted (I was charged $0.49 more than the tag said), the hot dog toppings have clearly gone rancid, and they are often out of stock of the tobacco products I expect in a 7-11.