I bought a vape ! Went outside to my car to use while my husband was still in the store!! It would not work! I went immediately inside to inquire on exchange because I had never purchased a vape not ready to use! Lady clerk was nice but stated only manager can give refund or replacement! He’d be back on Monday! I tried to call Monday and Tuesday to confirm manager would be there to no avail! Found out they are in the process getting new phone system! Off course I get there and manager just left 10 minutes prior! The young girl gave the manager a call and informed me I would not receive a refund or replacement because I had walked out the door per the manger! I want to know why tell me only he can give refunded or replacement if they absolutely do not supposedly due to state laws!!! My car was parked in front of the store door! I hadn’t even moved when I open the package! They state no refunds in front of register once you leave the store!! To me I assume if you bought the wrong item and it was your fault no refund!! It does not state to test the vapes smoke the cigarettes or taste the liquor before you walk out the door in case you do not like the taste or the item is defective!!!! All I wanted was a replacement not to throw $18 in the trash because they sold me a defective item!!!!

If I could give 0 stars I would. Went into the store asked to buy a bottle of Buffalo Trace that was on the shelf. The lady said she could only sell 1 bottle a month, then acted condescending. I asked for clarification of the rule because I didn't understand what was going on. She just continued to be rude. Never again. The mark-up is ridiculous. Selling for $50 plus a bottle. I found another retailer in the state that is selling for much less. So maybe I should thank the rude clerk. Kings will never have my business again and word of mouth goes way further than this nonsense.

The store itself always appears clean, stocked, everything pulled to the front, organized my only issue is one employee they have behind the counter I’ve observed on multiple occasions said employee not just being unfriendly but condescending. Continuously rolling his eyes, speaking to others as though they are below him not giving a welcome in or a “have a good day”. Always insists on touching my ID like bro I’ll show you both sides I don’t want you touching my stuff.

Went for tobacco but they were out at the time but usually it's always great service so I stand by my rating

I can always find what I need quickly here and the people who work here are friendly