Reviews

4.8(429 reviews)
Stevi Ware★★★★☆

This shop easily gets 5 stars for service, just the nicest coolest guys who were willing to help attentively. One star off because I bought some juice that was buns because it was manufactured 11 years ago 😅 blech! Take that ish off the shelves fellas.

Sterling Powell★★★★★

Very clean smoke shop and very friendly owner, Mike. The door says they open at 9 but they just changed hours and open at 8:30 am like Google mentions. He hasn't received his new sign yet which is why the door hrs are off. Pricing was incredible to be honest, by about $5 an item less expensive. I highly recommend it.

Hayley★☆☆☆☆

*go here if you want disrespectful staff, an owner who will insist it's on you if you stand up for yourself, & mildly shady business practices* Both hilarious & depressing that so great service when their devices haven't worked. Apparently we're just not customers you care about -- that's fine, we won't come back. My partner got my birthday present from here - a Pax Vaporizer. We've been Pax users for years, took a small break when our last battery bit the dust. He wanted to support local & bought two so he'd have his own to use. They cut him a "cash deal" & gave no receipt. Pax batteries sometimes have internal connection issues. One we bought has this issue. On my birthday, we packed it for the first time assuming it would work after charging it for 8 hrs, it would flicker its lights at us then turn itself off. It did this after trying to charge it multiples times. We loaded it back in its box to chat with the store. When he tried to exchange it a week later alone, they were short with him about no returns, he insisted he just would like a new device. They were firm in asking for a receipt & called their manager. One of them recalled when my partner purchased it - ie it's not like they didn't know his purchase was from them. Manager told them he couldn't bring it back again if this one didn't work, so he had them charge it there & came back to check it worked first. When he came back I joined him, at this point very disappointed in the experience my partner is having all in regards to my birthday gift, they stated the faulty one works -- turns out the battery has settled just right again it's turning on consistently (again, we've owned these for years, I'm aware of how they work and where they can be faulty). They approached this by telling us we were "using it wrong" and that's why it didn't turn on. To the shop that clearly doesn't understand the products they sell: Pax comes with 2 mouthpieces that are interchangeable & are both intended to function fully. They refused to give us the one that hasn't shown faulty battery connection, not stating policy, rather stating yet again that we don't know how to use the device we bought, with zero acknowledgement that the device could possibly be faulty. I don't often get frustrated with people, but I have a massive issue with 1. The amount of hassle they gave us in the first place, from lack of receipt given to poor & inconsistent explanation/execution of their "policy" and further follow through 2. The audacity to belittle a customer with such confidence when you're incorrect about how a product you sold functions, then act like it's ludicrous a customer would respond with disdain and frustration in return. We went home with our faulty battery Pax. Owning them for a while, I know it turning on now just means it's a waiting game for when it doesn't. Never coming back to this shop & leaving probably my first ever negative review. As a long time retail manager myself: horrible service. Way to turn what should've been a simple exchange, which based on your ratings you've done for other customers, into a ridiculous experience. To Jason: odd to expect a customer to somehow contact you about a bad experience. That's your job. Your comment was your opportunity. To still belittle us instead of acknowledging any area in your business's follow through and handling of your policy is ridiculous. We support small family businesses. Being one of those doesn't mean you can treat your customers like trash then cry about them sharing their experience. What exactly would my "agenda" be? Such a weird thing to say. Your ratings are over all good, so congrats. Keep up that service I guess. I don't think my review has marred you nor do I think most would read my mess of frustration. So only "agenda" was to let YOU know that there's area of opportunity for your team. All you've done in return is continue to give me the worst retail experience, the only negative one at all actually, I've had in my 32yrs of life, & you're certainly not the first place I've had exchange conversations with.

Kyle Miller★★★★★

Best vape store hands down. After going here I like them so much I’m making this my new spot. It’s even a little out of my way from my house but I don’t care they have great prices and the best selection I would rather support a good place I like

Vincent Aceto★★★★★

Great store and staff! Your one stop smoke shop. they have everything you need

Hours and Location

Open Hours
People typically spend up to 3 hours here
Monday8:00 AM - 10:00 PM
Tuesday8:00 AM - 10:00 PM
Wednesday8:00 AM - 10:00 PM
Thursday8:00 AM - 10:00 PM
Friday8:00 AM - 10:00 PM
Saturday8:00 AM - 10:00 PM
Sunday9:00 AM - 10:00 PM

About

Accessibility
Wheelchair accessible entrance
Payments
Credit cards
Debit cards
NFC mobile payments

Reviews

Stevi Ware

7 months ago

This shop easily gets 5 stars for service, just the nicest coolest guys who were willing to help attentively. One star off because I bought some juice that was buns because it was manufactured 11 years ago 😅 blech! Take that ish off the shelves fellas.

Sterling Powell

7 years ago

Very clean smoke shop and very friendly owner, Mike. The door says they open at 9 but they just changed hours and open at 8:30 am like Google mentions. He hasn't received his new sign yet which is why the door hrs are off. Pricing was incredible to be honest, by about $5 an item less expensive. I highly recommend it.

Hayley

a year ago

*go here if you want disrespectful staff, an owner who will insist it's on you if you stand up for yourself, & mildly shady business practices* Both hilarious & depressing that so great service when their devices haven't worked. Apparently we're just not customers you care about -- that's fine, we won't come back. My partner got my birthday present from here - a Pax Vaporizer. We've been Pax users for years, took a small break when our last battery bit the dust. He wanted to support local & bought two so he'd have his own to use. They cut him a "cash deal" & gave no receipt. Pax batteries sometimes have internal connection issues. One we bought has this issue. On my birthday, we packed it for the first time assuming it would work after charging it for 8 hrs, it would flicker its lights at us then turn itself off. It did this after trying to charge it multiples times. We loaded it back in its box to chat with the store. When he tried to exchange it a week later alone, they were short with him about no returns, he insisted he just would like a new device. They were firm in asking for a receipt & called their manager. One of them recalled when my partner purchased it - ie it's not like they didn't know his purchase was from them. Manager told them he couldn't bring it back again if this one didn't work, so he had them charge it there & came back to check it worked first. When he came back I joined him, at this point very disappointed in the experience my partner is having all in regards to my birthday gift, they stated the faulty one works -- turns out the battery has settled just right again it's turning on consistently (again, we've owned these for years, I'm aware of how they work and where they can be faulty). They approached this by telling us we were "using it wrong" and that's why it didn't turn on. To the shop that clearly doesn't understand the products they sell: Pax comes with 2 mouthpieces that are interchangeable & are both intended to function fully. They refused to give us the one that hasn't shown faulty battery connection, not stating policy, rather stating yet again that we don't know how to use the device we bought, with zero acknowledgement that the device could possibly be faulty. I don't often get frustrated with people, but I have a massive issue with 1. The amount of hassle they gave us in the first place, from lack of receipt given to poor & inconsistent explanation/execution of their "policy" and further follow through 2. The audacity to belittle a customer with such confidence when you're incorrect about how a product you sold functions, then act like it's ludicrous a customer would respond with disdain and frustration in return. We went home with our faulty battery Pax. Owning them for a while, I know it turning on now just means it's a waiting game for when it doesn't. Never coming back to this shop & leaving probably my first ever negative review. As a long time retail manager myself: horrible service. Way to turn what should've been a simple exchange, which based on your ratings you've done for other customers, into a ridiculous experience. To Jason: odd to expect a customer to somehow contact you about a bad experience. That's your job. Your comment was your opportunity. To still belittle us instead of acknowledging any area in your business's follow through and handling of your policy is ridiculous. We support small family businesses. Being one of those doesn't mean you can treat your customers like trash then cry about them sharing their experience. What exactly would my "agenda" be? Such a weird thing to say. Your ratings are over all good, so congrats. Keep up that service I guess. I don't think my review has marred you nor do I think most would read my mess of frustration. So only "agenda" was to let YOU know that there's area of opportunity for your team. All you've done in return is continue to give me the worst retail experience, the only negative one at all actually, I've had in my 32yrs of life, & you're certainly not the first place I've had exchange conversations with.

Kyle Miller

a year ago

Best vape store hands down. After going here I like them so much I’m making this my new spot. It’s even a little out of my way from my house but I don’t care they have great prices and the best selection I would rather support a good place I like

Vincent Aceto

a year ago

Great store and staff! Your one stop smoke shop. they have everything you need

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