This is a well run vape shop. The employees, starting with manager, all understand the assignment. They greet you with a sincere hello, ask what you need/want and are genuinely interested in making sure the entire experience is positive. I tend to ask way too many questions, not one time has any employee balked at my inquiries, rather they seem to welcome the conversation. The management is accommodating when a vape is defective or when the costumer simply doesn’t like the flavor. Most shops have a “tough luck, all sales are final” attitude, this shop would rather the hit and keep the customer. Manager J, is operating well above his pay grade. He is prompt to respond to any concern and even more efficient in resolving the situation. He takes time to get to know his customers, their preferences and works hard to keep em coming back. J is an asset to this business and should be promoted as soon as possible. Vape Lab 2, its management and employees are the blueprint for customer retention and a solid experience.

If I could, I would give this store a zero rating! I’ve visited numerous shops across the valley, but this one truly stands out as the most disappointing. The store’s appearance was unappealing, with a dirty and dingy atmosphere. Rows and rows of overpriced products lined the shelves, and the staff who assisted me were incredibly rude. If you’re considering visiting this store, I strongly advise against it. The uncomfortable atmosphere, coupled with the unsettling sight of underage customers, makes it an unpleasant experience.

Jayla helped me find good prices on products and was very helpful with all explainatuon.

I went in this morning to get my juice and they were abt out of the only kind I get and the manager there Jayden put me one up to save for me so they would have one when I came in. You can not beat service like that. And he let me know in advance they may be out for a few days because things are getting hard to get these days and I understand that completely. If anyone is looking for a place to get ur smokes or vape juice or products I’m telling u this is the place to go. Thanks again my friend for looking out for ur customers like u do I appreciate it more than u know

Jaydon (I believe), was very helpful and knowledeable. He was extremely accommodating and offered to order something in special for me that they did not have in stock. Great shop and very friendly service.