I went to drive through near 4:45pm on 12/16/2025, I don’t know the name of the staff member who was working the window but she was extremely unprofessional and rude! Definitely not friendly and doesn’t fit the vibes of a usual tobacco shop. Idk if they’re new but maybe keep them in a stocking/merchandising role because she obviously doesn’t like helping customers.

The girl with the purple hair is disrespectful and wouldn't selle anything even with an id that says my birthdate and has a picture

Very rude. I came in and he sighed loudly. I asked him for a specific item to see if they sold the brand. He walked over and said what flavors they were and I didn't hear the first two. When I asked him to repeat it, he sighed again and slowly said the flavors but with attitude. I apologize and I paid for the item and left. Will not be back.

If I could do 0 stars I would, the elderly white woman with blue hair has TERRIBLE customer service, when we asked for a flavor that they didn’t have she didn’t say anything, all she did was shake her head no? not sure who taught her to communicate but that’s not it lol. we come here every week to every other week and this was the worst service we have had at this store!! Highly dissatisfied with the management team for hiring such a disappointing employee, we have never had any problems with any other employees, she was wretched. Definitely lost a few regular customers today. Will be going to vapor maven from now on!

Tobacco superstore was cool but this new smoker friendly sucks. They sell faulty products and won't take them back when you notify them of it. Got a vape pen took it out the box and plugged it in right away. It won't even turn on, it won't charge none of the lights turned on at all. I called maybe 20 minutes after purchasing a faulty vape and was greeted rudely by an older man (same man that sold it to me) that won't even exchange it for something that works. So I'm out 20 bucks and they won't even take a look at it?