***Edited to add: I changed from one star to five because of the way it was handled by management. The manager, Karen called me to discuss my issue. I am so impressed on how quickly and patiently she handled the situation. Everyone, outside of the doctor, has been a pleasure to interact with.** I have been here the last 2 years to renew my card. The in house doctor the first time was efficient and informative. The one I saw yesterday was the complete opposite. The online registration was a complete mess. I sat in the hall and heard her discuss other patients personal medical information because she was speaking on speaker phone with the door open. She knew I was there because I was directly across from her in the hall and the door was open. Then when she called me in she asked me what I was there for and what qualified me to be there. I told her I was renewing my card and my qualifying diagnosis is intractable pain. She told me it was $70. I paid her and then she said i needed to send her my medical records. I sent the records even though I had already submitted them previously. I didn't hear anything back so today I called to confirm the records were received. She proceeded to read my records out loud, which I hope no one was in the hallway to hear, and then became very condescending and sarcastic asking what qualifies me to claim intractable pain. I was irritated at this time due to her tone and behavior, so I questioned why this time is so different then my previous 4 years of having a card. She then started mocking me and very sarcastically apologized for her giving me a horrible experience. She ended the call by telling me she sent my paperwork to my email address and hung up.

Extremely nice staff and overall great experience. The selection they have is incredible as well as the prices. They also have an on site doctor to help get your card. Could not recommend them enough!

I had such a wonderful experience at this place! From the moment I walked in, the atmosphere was welcoming and positive. What really stood out to me was how incredibly knowledgeable the staff are—they truly know their stuff and take the time to explain things in a way that’s easy to understand. Not only are they professional, but they’re also genuinely kind and willing to go the extra mile to make sure you get exactly what you need. It’s rare to find a team that’s both this skilled and this dedicated to customer satisfaction. I highly recommend this place to anyone looking for great service, helpful guidance, and a truly pleasant experience. I’ll definitely be coming back!

Your employees should be more worried about the customer standing at the counter instead of a rug in the floor. I was last in line there just now they helped the guy in front of me and then just acted as if I didn't exist. And I stated what I was going to buy.

Great service. Very friendly so many cool things to look at.