I never leave reviews, but this recent experience was so dumb I had to write one. I placed an order at the end of May, and I received it on June 3rd. The shisha container for two of the same flavors comes with the lid off in the package, and some of the flavor leaked into the box. Neither of those flavors was the one I ordered. I've never received anything open-lid from them, so I guessed maybe they only had the bags and an extra container to put them in. Opened one to make sure, and it was the wrong flavor. I sent them an email on June 3rd letting them know that two of the three flavors I ordered were incorrect, and the two incorrect flavors were opened in the box. June 9th, I received an email back saying they'll send me a return label to send the incorrect items back to them. 7 days go by and nothing, so I follow up on the email on the 16th of June, asking how it will be sent and I get told it will be an email. I finally received the return label email on the 17th, after being told on the 9th that they would send one. I take about a week to ship it out, and according to USPS tracking, it was received by an individual on June 30th. I emailed them a heads-up that, according to the tracking, it will be there on the 30th. On July 1st, I emailed them to ask when the corrected order would be shipped, but I did not receive a response. I follow up on the 4th again, asking when they will ship out my corrected order. I get an email on the 6th of July saying they CHECKED and haven't received it yet. I called them, upset, at 4:05 pm EST, saying this whole process is getting ridiculous and that, according to the tracking, it had been left with an individual on June 30th. They said they'll let me know something by the end of the day. At 4:18 pm, they find the package that was delivered on June 30th, but since one of the bags was open, the one I opened to make sure it's the right flavor, they won't ship out both of the flavors I ordered originally, and will ship back only one of the right items and the flavor I opened. After all this, as a thank-you for babysitting this whole process and wasting a month of my time, they gave me a refund for the order. What's the point of laying off/firing people if it's going to come at the expense of a customer's sanity? Unbelievable experience with 5Star here.

I ordered hookah tobacco from this store, and two of the products I received were expired. They told me to send both items back unopened and said they would issue a refund. I returned both products exactly as instructed, and the tracking shows they have already received the package. I emailed them asking about my refund, but they have been ignoring my emails for the past two days. If I don’t receive a response by next week, I will file a complaint with the consumer protection authorities. Be careful when ordering from this store, and make sure you don’t receive expired products.

I did run into a slight delay with my order (ordered Sunday, Thursday I noticed it didn't ship yet) due to an item being out of stock. But, I called and I was able to quickly have it swapped with a different color. In future I recommend 5Star reach out a bit more timely as I had to call to find out. But, I am still very pleased with the results, the products arrived and were packaged compactly and with much bubble wrap and packing peanuts. Despite the few day delay, I will gladly shop here again in the future

Hi! Today I received my long-awaited package and I'm very upset. The order was placed on June 1st, delivery arrived on June 15th, and only after I wrote on June 9th - "What's wrong with my order?" And today, when I opened the package, I discovered that my "Cola" tobacco was unsealed and half a can was used. What is this??? I'm very upset with the order(((

Great job guys! My order was filled with a couple of extra goodies thrown in for good measure. How do you know blueberry is my favorite? I appreciate the extra stuff you do to make sure my order is perfect. I'm looking forward to getting some time to come in personally. Keep up the good work.