I never leave reviews, but this recent experience was so dumb I had to write one. I placed an order at the end of May, and I received it on June 3rd. The shisha container for two of the same flavors comes with the lid off in the package, and some of the flavor leaked into the box. Neither of those flavors was the one I ordered. I've never received anything open-lid from them, so I guessed maybe they only had the bags and an extra container to put them in. Opened one to make sure, and it was the wrong flavor. I sent them an email on June 3rd letting them know that two of the three flavors I ordered were incorrect, and the two incorrect flavors were opened in the box. June 9th, I received an email back saying they'll send me a return label to send the incorrect items back to them. 7 days go by and nothing, so I follow up on the email on the 16th of June, asking how it will be sent and I get told it will be an email. I finally received the return label email on the 17th, after being told on the 9th that they would send one. I take about a week to ship it out, and according to USPS tracking, it was received by an individual on June 30th. I emailed them a heads-up that, according to the tracking, it will be there on the 30th. On July 1st, I emailed them to ask when the corrected order would be shipped, but I did not receive a response. I follow up on the 4th again, asking when they will ship out my corrected order. I get an email on the 6th of July saying they CHECKED and haven't received it yet. I called them, upset, at 4:05 pm EST, saying this whole process is getting ridiculous and that, according to the tracking, it had been left with an individual on June 30th. They said they'll let me know something by the end of the day. At 4:18 pm, they find the package that was delivered on June 30th, but since one of the bags was open, the one I opened to make sure it's the right flavor, they won't ship out both of the flavors I ordered originally, and will ship back only one of the right items and the flavor I opened. After all this, as a thank-you for babysitting this whole process and wasting a month of my time, they gave me a refund for the order. What's the point of laying off/firing people if it's going to come at the expense of a customer's sanity? Unbelievable experience with 5Star here.

I ordered hookah tobacco from this store, and two of the products I received were expired. They told me to send both items back unopened and said they would issue a refund. I returned both products exactly as instructed, and the tracking shows they have already received the package. I emailed them asking about my refund, but they have been ignoring my emails for the past two days. If I don’t receive a response by next week, I will file a complaint with the consumer protection authorities. Be careful when ordering from this store, and make sure you don’t receive expired products.

I did run into a slight delay with my order (ordered Sunday, Thursday I noticed it didn't ship yet) due to an item being out of stock. But, I called and I was able to quickly have it swapped with a different color. In future I recommend 5Star reach out a bit more timely as I had to call to find out. But, I am still very pleased with the results, the products arrived and were packaged compactly and with much bubble wrap and packing peanuts. Despite the few day delay, I will gladly shop here again in the future

Hi! Today I received my long-awaited package and I'm very upset. The order was placed on June 1st, delivery arrived on June 15th, and only after I wrote on June 9th - "What's wrong with my order?" And today, when I opened the package, I discovered that my "Cola" tobacco was unsealed and half a can was used. What is this??? I'm very upset with the order(((

Absolutely unacceptable customer service. If I could give this business zero stars, I would. I specifically drove a long distance to this store on my day off because their posted business hours say they open at 12:00 PM. I arrived at 12:00 PM. It has now been approximately TWO HOURS, and the store is STILL CLOSED. There is no sign on the door explaining the delay, no updated business hours, and absolutely no communication with customers. I have tried EVERYTHING to contact this business. I called their phone number repeatedly and could not reach anyone. I sent messages through social media. I contacted them on Facebook. I emailed them. I have received absolutely no response anywhere. I even left for a while to drive my friend somewhere and came back, hoping that surely the store would finally be open. It is STILL CLOSED. I came here specifically because I wanted to purchase a particular product that is difficult to find elsewhere. I was willing to wait. All I needed was ONE simple response telling me whether the store was opening today and approximately when. Apparently, even that is too much to ask. This is a complete lack of respect for customers and their time. If your posted hours say that your business opens at 12:00 PM, customers should reasonably expect the business to be open at 12:00 PM. If there is an emergency or unexpected delay, UPDATE YOUR HOURS OR POST A NOTICE. At the absolute minimum, respond to customers who are standing outside your locked store trying desperately to reach you. I have wasted a significant part of my day off, spent time and gas driving here from far away, and have been left standing outside with absolutely no information. Running a business means respecting the people who spend their time and money to support it. You cannot advertise business hours, remain closed for hours without explanation, and completely ignore customers trying to contact you. This has been one of the most frustrating and disappointing customer service experiences I have ever had. I will also be documenting this experience and submitting complaints through the appropriate consumer and business channels. Customers deserve accurate business information and, at the very least, basic communication. I strongly recommend that anyone planning to visit this store call and make sure someone is actually there before making the drive, regardless of the hours posted online.