I guess I'm not the only one with bad customer service experiences. I've been their loyal customer for as long as I can remember but after today's experience never again. Don't bring any complaints! If you have no complaints this shop is not that bad. I like their loyalty program and they're one of few shops carrying Trolli but their unwillingness to listen to your complaints is unreal. I've decided not to post details of my incident today but as I'm reading other's reviews on yelp I can see the pattern here. BAD CUSTOMER SERVICE!!!

Horrible shop, if anything, try other ecig cities, but really, try other shops. Don't even deserve the one star I had to give. They have no idea what they're talking about, hope they don't get anyone hurt. Never once did I walk in and come out problem free, whether it's the manager that's more focused on "making beats" than helping customers, faulty mods or associates that want to socialize with friends that come in than be available for clientele. And when I could get them to help me, they say the most dumbest things that any long time vaper would see right through. Done with this spot.

F this shop, bad selection, shelves empty, no prices. Employee ringed me at double the device cost "custom amount." Silly me for thinking I could go into an establishment without doing research and not get ripped off. Remember when vape shops used to take care of their customers? Maybe this is why your store is empty everytime I go in.

I love these guys. They don't just try to sell you something; they actually discuss your needs and preferences, help you choose the best product for you, and then show you everything about how to use and maintain it. I couldn't be happier with their service.

Fake Puff Bars! I bought some Puff Bars from here. All of them tasted burned. Turns out they are fake. I verified it by going to puffbar.com and putting in the code that is on back of the box. (Code needs to be scratched off before used). Just to make sure, I tried putting in the code multiple times. With Spaces and no Spaces. I gave them a 1 star because they are a Vape Shop and should be able to spot this stuff.