The vapes at this shop are extremely expensive, and the staff were very rude and unfriendly. Don’t waste your time coming here.
Reviews
The store itself is extremely nice. Prices are kind of high though. Alex was the one to greet me at the front counter. He is the best!! Overall great service and would recommend.
Worst place to buy from. Very rude sales guy and he doesn't help. Products are defective and they won't return it back. We will not be coming to this store again. He literally said "I don't care if you come back or not we have a lot of customers!"
Worst shop to buy from. Very rude sales guy and he doesn't help. We will not be coming to this store again.
[UPDATED 12/27/2022] | While it’s worth accounting many of the reviews as legitimate in their own rights, there’s some truth that this isn’t the most impressive site in the world, however and MORE NOTABLY, it’s ‘more than decent’ as I stated previously; to say, impressive isn’t effective enough to describe how great a place you have here. It’s incredibly improved and is exponentially a more accurate representation of the company I knew it to be at the core, and since I previously posted a message regarding an issue I faced on-site. They can definitely address and meet, most, if not nearly all, of it’s client’s needs, and is a far better location with more personable, friendly service. It’s special b/c when you walk into most shops that are empty, you can feel a sense of vulnerability and exposure. It’s unique how you’re almost always going to find yourself 1:1 with the staff from the moment you walk in, but yet, it doesn’t feel at all awkward (that’s coming from a combat vet with some serious social anxiety). Even down to the warm, perfectly-dimmed lighting, it’s more likened to walking into a home than a storefront. It’s clear there have been some changes and improvements over the last few months, with even the prices seeming lower and more competitive; it’s been great to continue coming here and witnessing the subtle changes. Regardless, even if you’re not into the place or seeking the interactions, I’ve been able to come in and get out with product in under 3 min; it helps to know what you want, or you let them tell you what’s hot at the moment. So, you can be in these places for less than 5, so to expect something more luxurious or upscale seems unreasonable and inequitable; still, it’s a “5-Star Shop”…EASY…on its average day; anything less is someone being petty, emotional, difficult, or “uppity AF.” Get in, select, purchase, get-out, without any hassle or issues…99.99% of the time. It’s clean, organized, staff are friendly and knowledgeable, numerous Veterans are employed (that’s a great aspect and indicative of the work environment behind the scenes, and says a lot about the components of leadership and business management), and they have a healthy and diverse inventory, regularly updating and improving procure and prices. I mentioned in the original post, “there was immense potential, but you need the buy-in of those you empower and entrust to carry out the day-to-day business initiatives,” and I am humbled to report that you indeed display this characteristic trait, and demonstrate it with extreme efficiency and efficacy. I’d greatly appreciate if an owner could reach out to me directly. There is something I’d like to provide (present) you all with, and so if you’re able, that would be great. Otherwise I’ll contact directly or in-store personally. *I’ll update and post the photos here following the presentation.* [To those who think this post is anything other than my genuine and authentic feedback, or that this is amounting to some paid-based stunt, or any other nefarious thought, you’re in the wrong mindset. It’s not at all like this, and honestly, I’m not here to sway clients, I’m here to speak publicly, rather than privately to this business, just as I would if I was there personally. It’s just a modality I chose for this particular business. It’s a mindset, not a mirage. I’ve always believed that companies do want to connect with clients and customers, and many genuinely do want our feedback. Nevertheless, just as I wrote my critical and rather cold critique, so too am I writing this: directly to the store management and honestly. That’s the tone and narrative. Rather than send an email privately, I’m sending it publicly. What better mode or modality in which to cultivate a perceived attitude about someone or something, than observing an objective and thought-out introspective, that’s supported not by AN experience, but rather a relationship of sorts. Not just one interaction, but numerous before I decided to update. It helps this be more consistent and objective, less emotional.
Vape & Co.
4200 Trabuco Rd #105, Irvine, CA 92620





