I am beyond frustrated with ALIVAPE and want to warn others: do NOT order from this company. My purchase was delayed for weeks — in my case it took over a month — and the tracking number they sent never showed real movement (USPS just showed “label created” and no further updates). When I contacted customer service they answered slowly and repeatedly promised the package would arrive in “5–10 days,” which never happened. Their communication is unreliable and the shipping timelines are false. If you value your time and money, avoid ALIVAPE completely. 1 star.

Made an order on jun 29, was estimated at 10-20 days, it’s now aug 8. The shipper still doesn’t have my items and still no update on when or where it is. Feels like a total scam.

Placed my order on Sep12. It’s Oct2 and I’m still waiting. Haven’t received my product. Sent an email 3 days ago asking for an accurate tracking number as the number they sent for USPS tracking is registered to nothing. No response. Ready to do a charge back for the purchase. I recommend looking somewhere else for your purchases.

ABSOLUTELY DO NOT BUY FRON THIS COMPANY. I HAVEN'T RECIEVED MY COILS AND ITS BEEN MONTHS. ASKED FOR A REFUND AND THEY REFUSED. JUST LOOK AT THE OTHER REVIEWS. EVERYONE IS HAVING THE SAME ISSUE. THEY ARE SCAMMERS. DO NOT AND I REPEAT DO NOT BUY FROM THESE GUYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Like many other users here, I also paid for supplies and never received my order. There’s probably a reason why their phone number isn’t listed on the page is because they’d receive too many complaints from annoyed customers who are paying for products and not receiving them. I contacted Facebook and also by email but never received anything outside of a confirmation email that didn’t really confirm anything. My order number is #20230538733. Also if you’re aware emails are sent to the junk folder, maybe check your junk folder more often? It also never takes 10-20 business days to ship anywhere in the US domestically, even with the slowest service and I’m now coming up on 30 days. I’m going to contact PayPal and my bank to alert them of the fraudulent business practices here and hopefully get my money back.