First off, I live 20 miles away from where they ship from. I put an order in on a Thursday night (knowing they won't get it until Friday) and paid an extra 10$ for priority shipping, which I assumed would make sure I get it by the next day considering I am only 20 miles away. I end up getting the item on Monday. When I contacted MindVape about the situation, they basically did what others have mentioned here, and they just spouted off some policy BS and totally ignored the fact that I paid an extra 10$ for no reason and could at the very least deserve a credit or something. Alas, their customer service is subpar by what I have seen on reviews and experienced myself.

They have a great variety of brands and products. Not only that, but their customer service team is amazing! Had a small issue with my first order, but they promptly got me taken care of. Highly recommend!

Great store lots of products in stock. My order shipped the same day I bought it and shipping was free even on my small order. When I order this part directly from the manufacturer it takes much longer to get. Grateful I found this shop.

Had an issue with a Yocan atomizer. I sent proof of the issue and this company not only immediately sent a replacement, but their distributor contacted Yocan about the issue and Yocan was able to confirm it was an ongoing reported issue and that they would be working with QC for a permanent fix. That's fantastic results. All within 36hrs of me first contacting Mind Vapes. 5/5 all day!

I received the wrong color vape with my order, and when I contacted customer service they flat-out refused to fix their mistake because I had already used it. That excuse is unacceptable—it’s not the customer’s fault they shipped the wrong item. What are they paying their employees for?… to mess up orders? Hiding behind a policy instead of making things right shows a complete lack of accountability and respect for customers.