Worst customer service EVER!!! I called at 10:50pm to verify the shop was open until 11. The guy answered and said “yeah we’re open til 11pm”. So when I pulled up at 10:55pm and the door was locked I was a bit confused. The guy screamed “We’re CLOSED!!!!” when he saw me pull on the door. I said “I JUST CALLED YOU!!!!” To which he rudely shrugged and waived me away like I was a nuisance. If the piles of homeless asleep by the door weren’t reason enough to go elsewhere, that exchange certainly was. Horrible staff, limited selection, inflated prices, and the place looked like a dump even before it doubled as a homeless encampment. Countless better options locally, hard pass
Reviews
The owner is very nice and knowledgeable. The staff is friendly and also well versed in the products. This shop has wide variety of items and has products at any price range. VERY good selection of glass from well known artists. And the prices are phenomenal. Definitely check this place out of you need a good smoke shop.
Great place outstanding customer service...takes care of his clients.....guys this smoke shop will take care of u 199%
This dude knows his stuff. Very passionate people working here. Really, really excellent customer service. If you're looking for a cheap price or something more elegant for a higher price, this shop has everything and then some. Quick to negotiate a good price and more than willing to hook you up with a great deal. Would recommend to everyone.
Great experience! This smoke shop is amazing, Don't be fooled by the area. Its extremely clean, fantastic selection and great prices. The staff is very friendly and the owner hooks it up. Went in for a vape and ended up stocking up on vape juices and got the most amazing piece as well. Definitely making this my go to spot. I would highly recommend this place to anyone! Check it out! You won't be disappointed!
Rootz Smoke Shop
720 E 1st St, Santa Ana, CA 92701





