Purchased a dab rig here on Friday night right before they closed. Used it a couple of times, kept it 100% clean (photos attached). Noticed today that there is a hairline fracture on the perc. There is no way I could have caused this interior fracture, especially in the few times I used it, so I took it back to get it replaced. I showed the cashier the hairline crack, and he asked if it affected the function. I told him it doesn't, but that isn't really the point. The point is that I paid full price for a broken piece from The Bomb Headshop. The cashier was the same guy that sold it to me on Friday night and he refused to replace it since it was "no longer the day of purchase" and "that's their policy." It has been less than 5 full days since I purchased this piece, and it is in brand new condition (aside from the crack in the perc that it was sold to me with.) Their policy wasn't on my receipt, and he never gave me any sort of print-out or card. In fact, he didn't mention their policy to me even once in any way at the time of purchase, so I'm not sure how I'd be expected to know it. Anyway, I asked to speak to the manager since he said he "wasn't high enough" to deviate from their policy to which he responded "my manager is actually in Hawaii right now." I asked when he'd be back, the cashier said "I don't know, that's his business." I paid full price for a broken piece from The Bomb Headshop. I'd recommend buying your glass from somewhere with a reasonable return policy.

The person that helped me was friendly and the store was clean and stocked! They had what I was looking for and for decent prices especially during these soaring prices for everything right now. Great neighborhood smokeshope💚 Stay kind everyone✌️

Bought some Kratom/7-oh products from them. The Kratom/kava chewables I got was fairly decent (though for the mg's it seemed a bit overpriced at $8.) Went back today and grabbed some of their 7-oh chewables (the brand is 7 Hydro Bomb which I'm assuming is their own brand because I can't find ANY info about it online.) 3 tablets for $18 (plus tax, total was $19.44) at 20 mg's a tablet and those were great. They really worked exceptionally well for me. Will be back to buy more!

if you’re going to shop here, make sure you show up I don’t know maybe an hour or two after they open and if you’re going to shop with one of their employees that has neck tattoos, and always wears a hat make sure you come in with the best attitude, you could ever have because our very first interaction I had with him I came in bright and early when they opened and he gave me judgment saying that I’m here so early, had an attitude, I proceeded to check the time on my phone and it was a couple minutes after 10 which is the time that they open so I already had felt passive aggressive judgment from him, and then the second interaction I had was because a vape was leaking and he proceeded to tell me that they would do nothing about it unless it was purchased the same day, that I get what I paid for and after telling him the manager is always so kind and nice with me and replaces it because I just got it like two or three days ago he proceeds to call her then get then gets confirmation that he can replace it. It gets replaced, i come in a third time I walk in and before I even opened my mouth. He told me he’s not going to offer service to me. I immediately start apologizing understanding where he’s coming from. He was calling me names like impatient and demanding, but I never rushed him nor did I ever demand anything the first thing I said when I came in for the vape to be replaced was I know I just got it a couple days ago I can pay for a new one but usually the lady replaces it for me and not more than two minutes after me seeing where he’s coming from and apologizing because I’m very empathetic hes threatening to call the police, started recording me and everything saying that I need to leave that I can’t be serviced while he’s working. I asked for the manager‘s name any kind of phone number any kind of schedule to know when I can proceed to buy a vape and he asks me why I’m still here that I need to leave. Continues to threaten to call the cops when I’m just trying to have an understanding or get a phone number or a name or something and I ended up just leaving. Just make sure you’re going in with the best attitude when he’s there because he’s a petty princess, incredibly sensitive, completely unprofessional and completely absurd. like just put the vape in the bag bro LMFAO mind you i’ve been a loyal customer for a while now, nothing but a power hungry employee. will never give that place another dime, weak selection anyway.

Very disappointed, used to shop here a lot cause they sold good glass for cheap and even as a budtender have referred my own customers to you. Yesterday I bought 2 nectar collectors, I havent even smoked out of it for 24 hours before a hairline crack forms and breaks the nectar when I call and ask if I can possibly buy a new one at a discounted price because of the inconvenience I was told flat out no I can't do that. horrible customer service. I'll go to the buzz head shop, purple haze, or a wide variety of head shops in the Colorado area and will be telling my customers to do so aswell.