Horrible customer service from the employee in the photo. I come to this location regularly and have never had an issue before, which is why this experience was so disappointing. During my visit, I was holding a product when the employee suddenly took it out of my hands without any explanation or communication. I found this extremely rude and unprofessional. When I politely addressed the situation, my concerns were dismissed. I wasn’t looking for an argument, I simply wanted an apology and an acknowledgment that the interaction was inappropriate. Unfortunately, the employee refused to apologize, refused to provide their name when asked, and was unwilling to help me contact a manager. What made the situation even more frustrating was that I was not given any reasonable options to resolve the issue. Rather than attempting to address my concerns, provide contact information for management, or de-escalate the situation, the employee chose to call the police. This felt unnecessary and somewhat demeaning, especially considering I was simply trying to have a conversation and find a resolution. At that point, I was left with no way to address my concerns other than leaving this review. I made several attempts to resolve the matter respectfully and directly, but was met with a lack of accountability at every step. As a result, I informed the employee that I would be taking a photo so management could identify who was involved and review the situation. I understand that managers cannot always be present, but employees should still be expected to treat customers with basic respect and professionalism. What was most frustrating was not even the initial incident, but the complete refusal to communicate, apologize, provide management contact information, or offer any constructive way to resolve the issue. I hope management reviews this situation and takes appropriate action to ensure customers are treated respectfully and professionally in the future.

I purchased 2 vape from this store a couple of days ago, and unfortunately, one didn’t work right out of the box. I went back expecting a simple exchange, but instead of standing behind their products, they refused to honor it. This shows me they don’t value their customers or take accountability for what they sell. Buying here is like a gamble…..if something doesn’t work, you’re on your own. There are plenty of other shops out there that actually respect their customers and stand behind their products. I won’t be coming back for sure, and I’d advise others to think twice before spending their money.

Highly recommended Sabrina is very knowledgeable I was so excited talking to her. The store is beautiful I wish I would have came here first we've been here four days I would definitely be back

$27 for a vape that didn’t work at all is ridiculous. I went back, got no real help, and left the vape in the store because it was useless. Complete waste of money and time, customer service was a joke. Great buisiness model. NEVER COMING BACK

Awesome location! Renee was very knowledgeable on her products and equipments. Welcoming environment, and a great variety of merchandise!