Came here last night at 7:15Pm and spent $90 between torches, novelty items and such. Now ai don’t use the torches my fiancé does and he uses them for work which he needed last night to fix a plumbing issue in the house and he asked me to grab one while I was there. So I got 2. Get home and they both didn’t work. I returned today at 3:20pm after work, and discussed the issue and they said they have a “No Refund Policy”. Now everyone knows that MOST vape shops are individually owned and these policy’s are store owner/personal policy’s and not mandatory. So my receipt is STAMPED 7:48pm and they close 8pm on Sunday. I can’t get home have my finance fill them and find out they don’t work and come back here to exchange or refund me. I had to not only leave again last night to go get a torch from somewhere else because the 2 we bought didn’t work but spent needless money on something we should have been able to refund that was bought less than 24hrs ago. Mind you the 2 torches I bought, they also have problems with the others they have on their shelves. They tried to give me the same thing I already had but none worked either. 🤣🤣 But they wouldn’t refund my money. So BUYER BEWARE!!!! They get a thumbs down rating from me.

Everytime I come in there with the Hispanic lady with the beige gold car she is so rude! She looks at me with a disgusting face and just stares at my gf like she wants us to leave and it makes me want to never come back… and I’m a regular customer.. the black dude that’s usually in there is cool but this woman is making this shop uncomfortable. I don’t think I’ll be coming back for this very reason. Very weird.

Low prices and friendly staff and basically have almost have everything that smokers want

Great customer service. The young lady took the time to thoroughly answer all my questions. Extremely knowledgeable about their products. I loved the fact that I truly felt appreciated. I will gladly continue to take my business here!

Just a friendly warning from my experiences take it or leave it 🙆🏼‍♀️ I've been coming to these locations for 2 years and the owner of these locations Adam has been knowingly selling defective pens I've been going to his Leesburg location primarily over the last 2 years and every single ooze pen that I have ever received from his location specifically has gone defective after 33 days at the most and 15 days at the least I continue to give my business to this location because it's right down the street from my house But when Adam makes it very clear that he is promoting bad business practices and refuses to replace almost a $40 device. I cannot see myself giving my money to any of his locations. And I don't advise anyone else to do so either. Businesses need to do right by their customers. This man knows that he sells defective devices at his Leesburg store. So i'm positive that it doesn't matter about other locations to him. Very disappointed After asking for the email address to file a complaint ( because it was offered) Which wasn't given to me. Adam said if he had a new pen that he would exchange it for me after all of his outright refusal to do right by me as a customer. He finally says that at the last minute. After I ask for refunds and that I just wanted to go home. And they didn't even have one available.At this point I just want my money back and he refuses to do that. Because all of his smoke shops are no refunds and no exchanges despite him knowingly selling defective products.