One of the best smokeshops in the big O! The vibe is there. Nice music and lots of selections on nicotine and tobacco products. Prices and deals are on point. Customer service is top notch, very nice and welcoming area to shop. Definitely will be coming back !

I came in to get a Geek bar as my husband and I had done several times prior, and for the first time I got a Geek bar that was faulty. It didn’t even have the normal cap over the spout to plug the vape hole the way they normally come. That was my first sign that there was a problem. It also didn’t have any flavor which I kindly let the front desk employee know. She was very sweet, and said she would call her manager. No big deal right?. This really shouldn’t be a big issue for a smoke shop. Or so I thought. Upon speaking with her manager Jesse or Jessica over the phone , she was extremely rude and dismissive . She kept cutting me off while I tried to explain the issue , saying things like “We only exchange if there’s something wrong with the vapes, or it comes out of my pocket! I have to pay for this. We have no way to prove what you’re saying is true”. I’ve spent hundreds here, why would I worry about 32 bucks? I just wanted a calm and professional resolution. Not someone who is supposed to be a manager, but lacks common decency , or the inability to adopt an iota of self control when managing their emotions while speaking to customers. Despite her callousness , I continued to explain calmly and kindly to her that the vape was faulty and inquired if they had anything in place for faulty vapes or equipment. She reluctantly allowed me to switch vapes saying she’d “Pay for it “ and to “Give the other girl back the phone” while I was still in the middle of talking trying to work out a solution with her. The manager allowed me to switch vapes(which I graciously thanked the front desk girl several times for). I even found myself apologizing for THEIR vapes. Like it was my fault that it was faulty in the first place. Upon trying the new one I realized I was correct. The previous vape was in fact faulty. We have been coming to this smoke shop for over 3 years. We have spent a lot of money here. We’ve never had any issues with anyone from this smoke-shop let alone any smoke shops in the area. I am appalled that this is how you talk to customers. The entire situation felt so childish and the back and fourth, the way she attempted to talk down to me was just super inappropriate, unprofessional , and unnecessary . Unfortunately, if this is how you treat your customers this will be mine, My husband (and any other people who we’ve recommended )last visit here. That’s not how you treat paying customers, let alone talk to them. Customers should not be treated poorly for faulty equipment. My hope is to help any other customers from having a similar experience. 2 stars only for the sweet girl at the counter for being so kind and showing more professionalism than her “manager”.

I was greeted by this nice lady her name is sarai and she helped me find what i was looking for and guided the way with a positive attitude would 100% go to this smoke shop EVERYDAY

The rude girl this morning her name starts with a B.when I gave her a 20 for a 1.27 cigar I mistakenly didn't make sure I got all my change and the rude girl shorted me 10$ and I didn't realize until I went to pay for something with the cash she gave me. Which was missing 10$!!!

being from out of town and without my vape from back home, it was great to stop in here. SuSu took great care of me and made sure I was happy with my purchase for all you out of town guest. Give it a shot.