I had a great experience at Tobacco Unlimited thanks to Bobby. He was incredibly welcoming from the moment I walked in and made me feel right at home. His knowledge of cigars was impressive he took the time to answer my questions, give recommendations, and help me find exactly what I was looking for. On top of that, his customer service was outstanding. Bobby was friendly, patient, and genuinely cared about making sure I had a great experience. If you’re looking for excellent service and someone who really knows cigars, I highly recommend asking for Bobby at Tobacco Unlimited.

The best smoke shop in an around Saint Cloud and Kissimmee area.Largest selection of cigars and vapes and tobacco needs.Customer service is so good that I travel about 15 miles to buy my stuff here.A must visit smoke shop.

Nice selection and very friendly owner and employees! It looks like a fun place

I'm not from this area, so when my Vape died, this was the closest place. I asked for the vape I wanted, and the lady handed it to. I ALWAYS try them before I walk out of the store. When I did so, it did not work. The display didn't even turn on. I explained to the lady that it was defective. She insisted that it wasn't and that maybe it wasn't charged. I told her they all come charged and that it was a bad one. After she messed with it for a few minutes and still didn't work, she threw a new one on the counter like she really didn't want to replace it. I made sure again to test it. It was fine. However, I had left my change on the counter with the trash and just asked if she could check the trash if it was in there. She began to get loud and said, "I'm not a thief," which I never accused her of. I was just curious if it got tossed with the trash. I ended up finding the money and apologizing, but as I was walking out, she continued to yell at me. I was frustrated at this point and just walked out. Very rude.

Severely over priced, selling vapes that do not work, not recommending that you try them in store, and refusing to swap out the one that doesn’t work. Stating that every customer knows you have to try it in store which is not the case ever. We have been going for months now and never once have they recommended trying it in store so that was a big fat lie.