I wanted to update my previous review. The owner personally called me after reading my review, explained the store’s no-return policy, and asked me to come back to the store to exchange my vape. He also acknowledged that my situation was not handled correctly. I truly appreciate him taking the time to reach out and make things right. My only suggestion is that the employees receive better customer service training. When I asked for the owner’s name or contact information, I was told they couldn’t provide it. I later found out the owner’s information is posted on a wall, but it’s hidden behind shirts that are hanging up for sale, making it nearly impossible to notice. Employees should either point customers to it or provide the information when requested instead of making customers feel like they have no way to resolve an issue. Thank you to the owner for standing behind your business and taking care of the situation. I hope this helps improve the experience for future customers. I’ve been a loyal customer and buy multiple vapes here regularly for myself, my boyfriend, and my mom. Yesterday I purchased a brand-new vape that tasted burnt right out of the package. It was completely unusable. I returned to the store, and even the employee tried it and agreed that it didn’t taste right. The employee called the manager, but instead of replacing a clearly defective product, I was told the only thing they could do was offer me 10% off buying another one. Why would I pay again for a product that was defective from the moment I opened it? To make matters worse, they refused to provide the manager’s name or the owner’s contact information when I asked to escalate the issue. This wasn’t buyer’s remorse or a used product—it was defective from the start, and even their own employee acknowledged it. A business that stands behind the products it sells should replace defective merchandise, especially for loyal repeat customers. Unfortunately, they chose to lose a long-time customer over one vape.

Had a great experience here! Talal was extremely helpful and friendly. He took the time to answer my questions, explain the different options, and made sure I got what I was looking for without making me feel rushed. You can tell he actually cares about providing good customer service. Definitely appreciate the help and will be coming back again!

Natalie (I hope I remembered her name right) was both knowledgeable and very personable. Good customer service has become sadly more and more scarce….but Letgo has a winning formula. Along with Letgo’s very competitive prices makes this store my default place to go.

I had an awesome experience thanks to Stephanie! From the moment I walked into the shop, she was incredibly welcoming, knowledgeable, and genuinely helpful. She took the time to answer all my questions without making me feel rushed and made sure I found exactly what I was looking for!!

I’ve been a regular here for a while and I always leave satisfied customer service is great Natalie is always a pleasure and they always have great prices and deals ! Def stop by if ur passing through or local!