Great prices great products great customer service very informative on the products that I look for. I say Kayla is one of the best in the shop. Who knows what she’s doing when it comes to sales and customer support ! Will recommend to anyone looking for a great smoke shop and great products and a overall great experience

I absolutely love Twist Smoke Shop in Winter Haven! Since my spouse and I moved to the area, we’ve been coming here almost every day. The atmosphere is welcoming, the store is always inviting, and Kayla, the manager, goes above and beyond to make every customer feel like family. She has created such a positive environment, and it’s one of the biggest reasons we keep coming back. You can tell she genuinely cares about her customers and her team. The only reason I’m giving 4 stars instead of 5 is because of one employee—Anna. Unfortunately, we’ve had multiple uncomfortable experiences with her. She has been disrespectful and has brought unnecessary drama into what should be a relaxed shopping experience. Customers shouldn’t have to deal with personal conflicts, negativity, or uncomfortable interactions while simply trying to shop. It takes away from the amazing environment that Kayla has worked so hard to create. I truly hope management addresses this issue because this store is otherwise outstanding. I’d hate for one employee’s behavior to overshadow such an incredible business or be the reason my spouse and I stop shopping here. We genuinely enjoy supporting this store and want to continue doing so.

Look here. The only reason I am posting this low of a rating is because of the way I witnessed the owner treat his employee. I went in last night to make a purchase and ended up walking out with nothing. There was an altercation with the customer before me because he didn't want to pay the price listed. Instead of paying the insanely low price of $6.99 for something, he wanted to haggle his way through 2 different employees that it was $4.99. One of those employees was Kayla, who is the BEST employee there and actually got talked down to by both the customer and the Owner of the store! Even after the owner scanned the merchandise himself and saw that Kayla was right about the price, he didn't care. He just marked it down anyway. The customer was saying Kayla wasn't friendly just because he was broke! A owner should never do that to their employees! Kayla is the only reason I go to that shop because her customer service skills stay on point. Mr. Owner, Kayla would have gotten you a 5.

I just LOVE the vibe of the whole store, the employees ESPECIALLY Kayla, are amazing. There’s never a time that when we walk in there an employee is always so excited to see us and serve us! Kayla is my number 1 go to when i’m in need of a vape, or some flower she keeps it real and is chill cool and laid back at the same time. 10/10 stars on everything , they always have some good deals going on, and they have pretty much anything you need 100 percent recommend to anyone looking for a smoke shop around here !!

If I could rate zero stars, I would. The best part of my visit is Kayla. Kayla gone and so am I and all of my family. Loyalty goes a long way. Prices went up. They also limit how much you can buy when stock is low(business problem not the customer). I don’t understand how you stop a paying customer from buying to save for a potential customer that may not come in and buy. Make it make sense.