Anyone who had HORRIBLE experience such as me and Henry at atl vape and smoke 💨 along with many others! I got the fix across THE STREET at XHALE CITY 🌃 they will really hook you 🆙 ask for my guy Mickey he is super cool, attentive, informative, and professional! When they wouldn’t help me even get the right item at the other shop! Screw that! Get real people that know there stuff! And care about the clients satisfaction! Thanks 🙏 again xhale city

I (32 yr old female) was put out by lady with blue hair and wasn’t able to shop because I had my 4 yr old son with me. ( Monday April 20th @ 4:18-4:21pm)All I wanted was blunt power spray. I been to package stores and other smoke shops that say 21+ for this same need with my child and been able to shop for what I needed and never been turned around until I got to this one.

today I had an unfortunate encounter with store employee Myron. I came into the store originally looking for an hiddenhills the pen, but decided to get a refillable cartilage instead. After asking Myron a question about two of their flavors which were sangria and milk and loops, he proceeded to ask me which one I wanted to try which I told him sangria. As we walked to the counter, we were making small talk regarding the storm and he checked me out and told me my total I gave him the cash and he proceeded to put my items in a bag. As I looked into the bag while still on the counter, I pointed out to Mr. Myron that he gave me the wrong flavor and he immediately gets irritated with me as if I did something wrong. He then proceeds to huff and puff while walking back to the other flavor and accuses me of telling him I wanted the flavor that he picked up because that’s the one he pointed to although I verbally said out of my mouth the other option which was sangria. He then comes back to the counter with an attitude saying, let me figure out how I can do that which he meant switching out the flavors cause I guess they needed to go through their actual system. After having me stand there in the store for about three minutes while he is still verbally irritated, he then just says to me “you know what” and points at the sign on the counter that says no refund even though I am not doing a refund it’s more of exchange and I literally have not even touched either of the products, I looked him in his face and said “are you serious?” as he then starts to walk back to the cartilages saying “I asked you xyz & pointed at ect”, even though I am letting him know that this is a mistake on his end for not listening to what I actually told him. As I am walking to the door because essentially he’s telling me to get out because he’s not willing to nor is going to help me anymore, I say to him that if he runs his cameras back, he will verbally hear me tell him I wanted to sangria, even though he picked up the other option. he then says back to me their cameras do not have sound. I then walk out and go about my day as a unhappy customer. Unfortunately, prior to this I had great experience with xhale. I’ve been there for about 3 to 4 times and have been sending people however, this experience alone is enough for me to now shop elsewhere. It is one thing for an employee to make a mistake due to “miscommunication” and be apologetic, but to immediately shift blame on the Customer without taking any accountability but displaying annoyance & attitude is very disheartening.

I just went in to get a vape. They had an open restroom and a line so I went to use it. The manager guy on shift 2/12/26 at 7pm was extremely rude, almost non verbal, after denying a paying customer to just go pee. Legit will never bother stopping here again.

Foster was AAAAMAZING and very knowledgeable with helping me pick out what I wanted! They have great selection too. 😁