If I could give a lower score, I would. I was a subscriber with Windy City Cigars for quite a while and never had any issues until recently. Somehow, their system split my subscription into three separate subscriptions, and now I'm being charged about $20 for each one. When I contacted customer service, they tried to tell me that I had set it up that way, even though it was clearly an issue with their system. I escalated the matter to the office manager, Connie, after arguing with Nick in chat about the problem. Instead of acknowledging the issue and working toward a solution, I was basically told, "we have to do what we have to do." It's disappointing that this company would rather argue with a longtime customer than make things right. Because of how this was handled, I'm canceling all of my subscriptions and taking my business elsewhere. Goodbye forever Windy City Cigars... I personally and those close to me will never return as a customer.

I have been ordering from Windy City for 5 years now with very good results. I have found that orders are consistently out the door within a business day or two and are unfailingly well-packaged. We generally order around 20 cartons of tubes and at least 5lbs of tobacco if not more. Windy City uses great care to shield the tubes with cardboard to prevent them from damage. (bent tubes do not feed well into electric injection machines.) They have an extensive selection of tobacco and tubes and we have been quite happy with our purchases. Once you get used to smoking pure tobacco rather than what you get in commercial, factory-made, cigarettes, you won't go back. The reason I am awarding 4 stars at this point is that I find there to be consistent issues with the coupon codes they send out in their promotional mailers. For instance, I received a code in an email good for free shipping over the weekend. It was about time for me to order so I did, attempting to use the code. It did not work. I find this happens frequently enough to be an annoyance. To Windy City's credit, I called them to inquire about the free shipping not being applied even though I used the code as instructed. It was immediately refunded. But it is still an aggravation having to place a phone call everytime you want to use a discount code. I mentioned this during a chat with them and they said they are working on getting their discount codes to work. SO, I am putting this at 4 stars and will come back and edit when I find that the codes they mail me work without having to call the store.

Took 5 days from order placed to received by post office. $17 shipping fee. Will not be ordering from here ever again! If I could give negative stars, I would!

I was a customer for over 5 years they discontinued their free shipping and have increased their prices. Their loyalty program sucks and they clearly don't value loyal customers. There are better options online that are cheaper where you actually save more money. Shop around before purchasing from this company. It's not the same it has regressed badly.

After 5 years of great service, this last order has been a disaster. Tubes I ordered, out of stock, so delayed, but I was not informed till next day. I paid $30 for fast delivery...contacted them to cancel order, they refused. But they did change the tubes to more expensive ones. it's now been 9 days and even though UPS has admittedly messed up my delivery, WCC are unwilling to even help me, and for 2 days now, all they say is wait till end of day.