I went there recently for the first time with some questions about certain products-the lady working was very helpful and took the time to answer my questions and was a great help! I will definitely shop here again.
Reviews
First time customer. Walked in the door, was helped within 30 seconds, found exactly what I was looking for and was out in less than a minute. Excellent service and selection, well done!
Prices aren't horrible. Everything seems to always be in stock. The primary reason I keep going to this shop is the (mostly) friendly staff. Plus, they never make folks wait on them, they put down whatever they're doing and move over to take care of you.
This store sold me a vape that does not work. I didn't even leave the parking lot, walked back in and they told me they can't do anything about selling merchandise that literally didn't work out the door. They turn it on to verify it turns on and that is it. My device did turn on. Then when I went to use it, no voltage. Total Tim spent out of the store with the battery device was less than five minutes. Absolute robbery. ***Update*** Had to check with the company myself. Found out the device was displaying an error code indicating a short in the battery. THEY TURNED IT ON AND IT DISPLAYED THE ERROR CODE AND THEY STOLL SOLD IT TO ME!!!
My cashier, Sammi, was on her phone the entire time I was at the checkout. I had questions/concerns with my order, due to my previous purchase at this store, (where she shorted my box of Blu). Her responses were very snotty. Mind you, she shorted me the time before AND charged me for something I didn't get, so it was I who should've been nasty with her, not the other way around. Why the manager allows the employees to remain on their phones WHILE checking out customers is beyond me. It's rude and disrespectful. I spend $74.63 on a box of Blu every time I come... so I expect a little better service.
MASON TOBACCO & SMOKE SHOP
497 Indianhead Dr suite# 109, Mason City, IA 50401





