This was my second ever cigar purchase. Needless to say I needed considerable help. Sonya was very helpful. She answered all my questions but more importantly she helped me understand them. She explained the differences of the different types of the cigar I came in looking for and made further suggestions based on my answers. Several items here were considerably more affordable than I have seen at the liquor stores that sell cigars. I will definitely be back.

The one guy literally swindled me out of $5 of my change. Tried to gaslight me into believing I only gave him $5 for some Raw tips when I gave him a $10 bill and I asked him two separate times about it and he lied to my face two separate times about my money. First he claimed he gave me my change back and the second time he claimed I only gave him a $5 bill. I wasn’t about to cause a scene over five dollars in change in public but I don’t appreciate being swindled and clearly this shop needs the money more than I do if they are so shamelessly and brazenly swindling people out of change.

Stopped in with my friend to purchase cigars for her Husband's birthday. The woman at the shop was extremely knowledgeable and so helpful! She helped create a cigar box and taught us about the humidity levels needed and cigar cutters and warranties. We had no idea what to purchase. I'm so glad we stopped in here because we got the best service!

Convenient location. However prices are outrageous. Bought a pack of unopened trader jacks kicking cigars, which are great I might add. However they were $73. If I had drove an extra ten minutes to another store I could get almost 2 packs of the exact same cigar for the same price. The exact same product, no difference in quality. I recommend the staff do a quick search to find prices for their products prior to assuming the cost of a package of relatively cheap cigars. As a quick edit; a simple Google search showed an MSRP of $38.00 for a bag of 20 (which I bought). If I had to pay ~$40 I wouldn't have been so crossed at this gouge.

They sold a 16 year old THC and Nicotine products and didn’t card him. This has been going on for some time. When I came to inform the business so they can be aware. I was told they couldn’t contact management and didn’t know how to. When I asked who can I contact again, she put me on the phone with a manager who then yelled at me and told me I was lying. From other posts I see this is consistent with this location. Didn’t ask for the time and picture of the 16 year old so she can verify my concern on the cameras, she didn’t say she will check with her employees, she just told me that he must have been with a 21 year old because they card everyone and told me to leave the store. I have the date and time of when the 16 year old bought the product yesterday. I was telling them to help them and to make sure a 16 year old is not sold drugs from them, but I guess they make money selling to minors. I will pursue. Update: they responded to this post and said I was asked to leave because I was causing a hostile environment. This is false and you are liable. If asking for someone in charge so I can inform them of an illegal error they made is hostile, well then you can see the disconnect in their customer service. Obviously the bad manager responded to this post. You were the only one raising your voice due to your incompetence of understanding something went wrong. If you cared you’d look into my concern to protect your business instead of yelling at a client. Shame on you for not caring, not everyone is perfect and employees make mistakes. I have proof of your sale to minors and due to your reaction I assume you wouldn’t even know if this happened prior because of stubbornness. You did sell to a minor, and you’ve been selling to him for awhile, and now it will be reported where you could have just been a normal human being and looked into it.