Reviews

4.9(48 reviews)
moon stone★☆☆☆☆

👎👎👎 DO NOT RECOMMEND FOR VAPE BATTERIES. WARNING! I purchased what I thought was a new battery. They refused to give me a receipt even though I asked for one. That should have been the first red flag right there. The battery stopped working within a couple of weeks. Blaming the customer for a "brand new" battery that stopped working so quickly, is a very lame way to not hold accountability. A brand new battery that was used properly, should not have stopped working, period. Getting a replacement was difficult, and when I finally received it, it was also damaged. It is clear at this point that they were not intending to provide a functional replacement. More tricks. They simply, purposely, gave me another damaged battery and treated me dismissively to get rid of me. It is important I point out, this is not a business that is American owned. I never knew I would be exposing myself to an unsafe situation just by going shopping in my own country. When I called back to report this, about a week later, expecting fair treatment, the owner, who barely spoke English, Saad, immediately gave me an intimidating attitude, even aggressive, and refused to honor the claim and simply dismissed me saying that he is not responsible. Not responsible for selling me a damaged battery and not replacing it with one that is new and works as it should? My experience with this individual, was also scary, from the intimidating attitude, to speaking about me in a language that was definitely not English, saying who knows what. So disrespectful! As an American woman, I did not feel safe in that environment. I was scared. That is not what Americans expect to find when we go shopping in our country. We are certainly not prepared to defend ourselves when put in a situation like this one, and by someone who barely speaks the official language. Their customer service is unprofessional, intimidating, and dismissive, showing no regard for paying American customers. I was treated differently simply because I am an American. That was crystal clear. That is unacceptable. I not only am an American living in my own country. I also paid for a new product and was given a DAMAGED one TWICE. What are the odds of that happening? Why sell damaged batteries and TRICK American customers and steal their money? That is a very shady way to "do business". Zero accountability and zero integrity. I do not recommend any American woman to go there alone, or at least not without protection. This is not how a respectable business retains customers. Based on my experience, this business sells damaged goods deliberately, which is effectively THEFT and intimidates customers that call it out. Theres no explanation any business can give to justify this shameful behavior. A business like this should not exist. I reported this shady business practice to the BBB, FTC, and the state attorney general. I am grateful they exist so a business like this, without any integrity, is held accountable when expecting to get away with taking advantage of Americans in our home. BUYERS BEWARE!

Momin Hassan★★★★★

Excellent Tobacco Store! This shop has a wide variety of products including vapes, hookah supplies, and other smoking accessories. The store is clean, well-organized, and easy to browse. The staff is friendly, knowledgeable, and always ready to help with recommendations. Prices are fair, and the overall atmosphere is very welcoming. Definitely one of the best tobacco stores in the area!

Ali “Ali”★★★★★

Store Is well maintained, excellent service , thank you Josue for your kindness and patience!

Antonio Marinara★★★★★

Tobacco Tavern has an excellent inventory, competitive prices, and personable and friendly customer service. Josue was very helpful, patient, and knowledgeable while helping select my products. I don't leave many reviews but Tobacco Tavern has earned it and outclassed other shops in the area.

ByDester HN★★★★★

The store looks beautiful and the guy was nice and helpful I will definitely be coming back

Hours and Location

Open Hours
People typically spend up to 3 hours here
Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday9:00 AM - 9:00 PM

About

Accessibility
Wheelchair accessible entrance
Payments
Credit cards
Debit cards
NFC mobile payments

Reviews

moon stone

6 months ago

👎👎👎 DO NOT RECOMMEND FOR VAPE BATTERIES. WARNING! I purchased what I thought was a new battery. They refused to give me a receipt even though I asked for one. That should have been the first red flag right there. The battery stopped working within a couple of weeks. Blaming the customer for a "brand new" battery that stopped working so quickly, is a very lame way to not hold accountability. A brand new battery that was used properly, should not have stopped working, period. Getting a replacement was difficult, and when I finally received it, it was also damaged. It is clear at this point that they were not intending to provide a functional replacement. More tricks. They simply, purposely, gave me another damaged battery and treated me dismissively to get rid of me. It is important I point out, this is not a business that is American owned. I never knew I would be exposing myself to an unsafe situation just by going shopping in my own country. When I called back to report this, about a week later, expecting fair treatment, the owner, who barely spoke English, Saad, immediately gave me an intimidating attitude, even aggressive, and refused to honor the claim and simply dismissed me saying that he is not responsible. Not responsible for selling me a damaged battery and not replacing it with one that is new and works as it should? My experience with this individual, was also scary, from the intimidating attitude, to speaking about me in a language that was definitely not English, saying who knows what. So disrespectful! As an American woman, I did not feel safe in that environment. I was scared. That is not what Americans expect to find when we go shopping in our country. We are certainly not prepared to defend ourselves when put in a situation like this one, and by someone who barely speaks the official language. Their customer service is unprofessional, intimidating, and dismissive, showing no regard for paying American customers. I was treated differently simply because I am an American. That was crystal clear. That is unacceptable. I not only am an American living in my own country. I also paid for a new product and was given a DAMAGED one TWICE. What are the odds of that happening? Why sell damaged batteries and TRICK American customers and steal their money? That is a very shady way to "do business". Zero accountability and zero integrity. I do not recommend any American woman to go there alone, or at least not without protection. This is not how a respectable business retains customers. Based on my experience, this business sells damaged goods deliberately, which is effectively THEFT and intimidates customers that call it out. Theres no explanation any business can give to justify this shameful behavior. A business like this should not exist. I reported this shady business practice to the BBB, FTC, and the state attorney general. I am grateful they exist so a business like this, without any integrity, is held accountable when expecting to get away with taking advantage of Americans in our home. BUYERS BEWARE!

Momin Hassan

a year ago

Excellent Tobacco Store! This shop has a wide variety of products including vapes, hookah supplies, and other smoking accessories. The store is clean, well-organized, and easy to browse. The staff is friendly, knowledgeable, and always ready to help with recommendations. Prices are fair, and the overall atmosphere is very welcoming. Definitely one of the best tobacco stores in the area!

Ali “Ali”

a year ago

Store Is well maintained, excellent service , thank you Josue for your kindness and patience!

Antonio Marinara

8 months ago

Tobacco Tavern has an excellent inventory, competitive prices, and personable and friendly customer service. Josue was very helpful, patient, and knowledgeable while helping select my products. I don't leave many reviews but Tobacco Tavern has earned it and outclassed other shops in the area.

ByDester HN

a year ago

The store looks beautiful and the guy was nice and helpful I will definitely be coming back

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