I've been buying from this store for over a year now, and I never had a problem, so the quality is great. The reason I'm giving 1 star is that it's my first problem and it wasn't fixed. The vape has been cutting the flow since the day I bought (Thursday night). I came this afternoon (Saturday), and the cashier didn't want to replace it. If I can't count with a store when I have a problem, I can't keep doing business with it. Sometimes, being flexible with the policy is better than losing a loyal customer, in my opinion.

Worse exchange/ return policy which they don’t have written and expect all their workers to say by word of mouth. Wouldn’t take a pen which was bought a day ago though it didn’t work at all. I tipped also. We should be able to get refunded our tip if anything. The dispensary has better service on products that do not work. For being a chain as the employee stated it’s annoying. Bought at closing and expected to try the product immediately out the door and run back in if it doesn’t work. The policy is awful

My experience there was amazing when Scott Rand was there very knowledgeable guy friendly and was easy to talk to, made everyone feel welcomed, I was very very upset when I found out he had left for Downtown the reason being the service and the quality basically died once he had left and I have refused to enter the shop, and I work at 279 Newbury Street. I have gone out of my way drove to where he works now just to have his service, what does that tell you about him as a person the best and there is none better.

I have reviewed this place once before, since then it has improved dramatically. They have multiple locations and endless amounts of product to choose from. The last time I was here Sam, the owner, was the only one running this location. Now he has a number of reliable and well versed employees. Definitely worth a visit.

A nice vape store on Newbury street. Maybe slightly more pricey than other locations, but that goes with the territory. They have a good selection of vape products as well as glass ware. The staff were helpful and friendly both times I have visited. Check them out.