Great place as always had the answers to all my vape questions Great staff amazing products

Customer service is always A+ and Andrew is incredibly knowledgeable and helpful. However, the 1-star review is because the environmental controls are not acceptable. As a customer, we shouldn't have to put up with being drenched in sweat to complete our purchase. For the employees, however, it's completely unacceptable, and I won't do business here until the air conditioning is fixed. If we lived in a more up to date world, the owner's would be facing a fine for treating their employees this way. If this doesn't get fixed ASAP, I am going to report the incident to the Springfield city business authority. This is completely unacceptable. Fixing your A/C is a cost of doing business. Deal with it. I will change this to a 5-star review on the condition that the A/C gets fixed quickly. Yes, owners, I'm talking directly to you. I'm not the only customer that feels this way. Changed to a 5-star because the issue was resolved.

I’m going to start by saying how much I love glass city. The employees have always been the best to deal with, they’re knowledgeable, and seem to enjoy their job. Nothing but pleasant experiences. They deserve the 5 stars. That being said, I went in to browse today I’m hopes of finding a new piece for my collection, unfortunately, it was so hot in there the minute I walked in I started sweating. I couldn’t browse because it was too hot which means you (the owner) lost my money. I could understand a day or two, but when I found out how long this has been going on, I was appalled. Forget the fact that the customers are suffering, your employees deserve better. I’m so disappointed by this. I really hope that you (the owner) actually take the time to do something for your business or you won’t have one left

Me and my mom stopped in to look around and we were greeted by Keefer (i may have butchered that spelling lol) he was very friendly and knowledgeable about everything in the store. There’s a wide selection of different glass pieces and smoking utensils with unbeatable prices. We weren’t looking to buy anything but with Keefer’s great customer service & the amazing prices we couldn’t pass it up. Hands down the best & cheapest smoke shop in Springfield. We will be returning 😊

Decided to stop in because i was next door at vapor world and ended up having a great chat with Daniel. Great guy and incredibly knowledgeable over the inventory which is what i enjoy seeing! Very clean and well organized store, with a wide and nice quality selection for reasonable prices. Will definitely be stopping back in.