My experience with Vapor 100 was memorable for all the wrong reasons. I stopped by during what I was told was an internet outage while looking to purchase a new vape. Since the system issues were preventing the associate from completing the transaction, they called their regional manager, "Conner," for assistance. What followed was one of the most unprofessional interactions I have ever witnessed in a retail setting. The manager answered the phone while apparently using the restroom. It was immediately obvious what was happening because the sound of him urinating was clearly audible through the phone, despite the call not even being on speaker. The associate looked visibly uncomfortable throughout the entire interaction, appearing embarrassed and unsure how to respond while trying to remain professional. As a customer, I was honestly disgusted by the lack of professionalism. It placed the employee in an awkward position and reflected poorly on the business as a whole. Having worked in multiple industries over the years, I have never been employed anywhere that would consider that type of conduct acceptable when speaking with staff or customers. Basic professionalism should not be a difficult standard to maintain, especially for someone in a management position. More than anything, I felt sorry for the cashier, who handled the situation as professionally as possible despite the circumstances. The cashier appeared uncomfortable from the moment the call began and seemed eager for it to end. Watching an employee be put in that position by their own manager was genuinely unpleasant. The interaction left me with serious concerns about how employees are treated and what standards management holds itself to. In fact, after witnessing the exchange, I advised the associate to contact the Department of Labor if this behavior was representative of broader workplace issues. While the employee I dealt with remained courteous throughout the encounter, the conduct displayed by management left a lasting negative impression. Professional leadership starts at the top, and based on what I witnessed, that appears to be a significant problem here. After visiting multiple Vapor 100 and Vapor World locations throughout the city, one pattern became impossible to ignore: employee morale appeared consistently poor, and nearly every conversation eventually circled back to management. What stood out most was the apparent reputation of the regional manager, "Conner." Across several locations, employees would lower their voices when discussing him, and I never encountered a single worker who had anything positive to say. While their specific complaints varied, the overall sentiment was remarkably consistent. Some described him as dismissive, others as unprofessional, and a few simply laughed when his name came up, as if no further explanation was necessary. As a customer, that kind of consistency is difficult to overlook. One unhappy employee can be the result of a personality conflict. Two or three might be coincidence. But when the same criticisms seem to follow a manager from store to store, it begins to look less like a series of isolated grievances and more like a leadership problem. The unfortunate part is that many of the employees themselves were knowledgeable, helpful, and genuinely pleasant to deal with. Several appeared frustrated, not because they disliked their jobs, but because they felt unsupported by the people above them. That disconnect was evident in the atmosphere of the stores and in the guarded way staff spoke about management. Good managers build loyalty. Great managers earn respect. Conner has failed to do both.

This store is absolutely terrible! The music they were playing wasn’t appropriate at all. Both employees were sitting down and took a while to greet us! The trash was so full we couldn’t even put trash in it.

Paid for a vape and I took 1 hit to make sure it worked before I left and I drove down the street and took 2 more puffs and it quit working. They wont replace anything if it quits. It is completely full. I would ever buy crap from them.

I bought a bottle of butane here, and the tip was dangerously mangled. While they did swap it out for me, they just put the damaged one back on the shelf. I told them it's probably not safe to sell, and they said "Eh probably but whatever". I told them that's all I needed to know to never shop there again.

Ran to the door to lock us out 5 minutes before they vlosed. Then stood there and waited to shut the sign off. We would have been quick too.