Let me be completely clear. This place wasted my time and my money. I asked for the fruitiest vape they had and the guy pointed me to Berry Burst like it was the holy grail of flavors. What I actually got was something that tastes like artificial grape, which I cannot stand. Sure, I should not have trusted the recommendation, but the real problem is what happened next. Two minutes after buying it, the vape already hit like it was on life support. Even with the turbo option, the thing barely worked. I went back and of course I got hit with the classic no returns and no exchanges rule. Perfect policy for a shop that charges premium money for products that do not even function properly. Other shops, for example Vape Lyfe on Hertel, will exchange a defective vape if you bought it that same day. I am not promoting them. I am simply pointing out what real customer service looks like and how far this place is from meeting even the bare minimum. Then I checked the reviews here. That is when everything made sense. Every negative review gets a defensive and unprofessional reply from the owner. Instead of helping the customer or acknowledging the issue, they respond with attitude and zero accountability. It shows a complete lack of respect for the people who spend their hard earned money here. Bottom line: Overpriced products, Terrible support. An attitude that proves They Do Not Care about You, the second the sale is done. Now I guess we wait for the rage infused comment by the owner. Or better yet, a change of policy might just keep you return customers. Having a no return, no refund policy really is the bottom line, final straw for any unsatisfied customer to never return.

This place is incredible. They have everything and the quality is 10 out of 10. I shouldn't be saying this because it's a hidden gem, but the people there are great people and deserve to be recognized. When you go, talk to Ben, Sean, my roadie (tall handsome very well dressed young man) or Mustafa. When you go, tell them Elgin sent you. Be well and... to quote Sean ... Enjoy your flight!

BEWARE, they don’t offer returns or exchanges on defective items they sell.. When I asked to manager to help me resolve the issue, showing him the defective product I had just bought from them 5 mins before, he refused to exchange the product for one that worked and kept my money. Ended up wasting $50 here. The customer service in regard to resolving such issues is just disappointing, so buy at your own risk.

A great place to shop for vapes and other things you made need. Prices are good and quality is great. I shop her very often..... One last thing all the ladies that work her are very much so models in there own right. Very beautiful both place and people.

Wack prices and shitty customer service