This place is very chill. Once the crowd started the waitresses was not so attentive but they were very pleasant when you did get service. Also when we paid it was through a phone so you couldn't see that the gratuity was added in the bill. I added an extra tip. However, once I contacted the lounge. The person assisted and made sure I was refunded the double tip. I really enjoyed the music and the respectful communication at this place. Any issue you had it was addressed/handled professionally.

My go to Hookah lounge in Staten Island. They make good drinks, tasty hookah, and their food is pretty good. I was surprised. This is a good spot to hang out and conduct a meeting. Met here plenty of times. Music is not too loud during the week. Karaoke nights is fun here. Not too intimidating for shy people. 💯

Had to come back and change my review. First time experience was great no complaints. I went on a weekday during the day with a friend. Ambience was fine service was good and music wasn’t bad. Ok so now I went back on a weekend because I heard this place gets better at night with a live DJ. I gave this place 3 more chances before I finally decided I’m not coming back. This place was convenient due to getting of work and stopping by for drinks and music. DJ is ok he doesn’t play mix music mostly sticks to one type of music. Food is ok, taste like it was taken of the freezer and put in a microwave. Drinks were ok not enough liquor is ever poured in them. I had a frozen margarita and it was watered down couldn’t even taste the liquor at all. Ok now service is horrible. The girls should definitely be more attentive when working. They spend their time hanging around the bar smoking hookah! I’ve never seen them drink but I wouldn’t be surprised if they do that as well! I’ve never seen anything like this any place I’ve been. Not sure who the owner is but that’s very unprofessional!! The last time I went was my last straw. We ordered a hookah and the girl who was attending us just left the hookah on the table didn’t even bother to set it up. If I’m paying for the hookah I’m expecting full service, that includes setting up the hookah. She barely came by to ask how we were doing because she was too busy smoking hookah by the bar. Overall I wouldn’t recommend this place.

Jen was absolutely amazing! She made us feel welcome and taken care of. She was incredible. She was friendly, quick, and genuinely. Her energy 🔥. If you come ask for Jen to take care of your table, you’re in great hands. She truly elevated the whole night. Highly recommend! Drinks and hookah were on point 👌

Usually it’s a great time at Le Roi. The owner, bartenders, and managers are great. Just don’t expect the best service from the waitstaff. We had to wave someone down for a bottled water, and refills weren’t checked on. BE AWARE OF THIS: They show the total on an iPhone/iPad without a breakdown of each item, followed by the tip screen. Of course I tipped regardless of the hiccups, then later realized it was more expensive than I expected so I ASKED for a copy of the receipt and saw that 18% gratuity had already been added — so I double tipped for mediocre service. Just something to be aware of when visiting.