What’s up with the weird guy working tonight who is too worried about his video chat conversation than helping customers? Second time I’ve gone in and he’s “working”. Last time took him 5 minutes to even acknowledge he had customers in the store. Everyone else is always very nice & helpful but this guy is so rude. From now on, I’ll turn around and go somewhere anytime I see he’s working.

The staff members are always very helpful, and very polite and nice. They know all their merchandise and any questions you have they answer with kindness and politeness. They have good deals and good products, I have never once in my three years had a bad experience with them. I would choose them all over again! ✨🌺✝️ God bless their business and bring them more customers!

Adam is the best ! They have the best selection and prices in the area !!

Honestly one of the best shops in Asheville. Extremely friendly, nice people. Always looking out for customers on the prices and the service. Very aware of their product and great to talk to about what you do and do not prefer. They also give you rewards just for shopping with em, and unlike other shady reward programs companies usually offer, it actually saves me a ton of money a lot. Been shopping here since it opened and I’ll be a customer as long as they keep up the awesome work.

My favorite place and the customer service and friendly staff and management is hands down my favorite! I highly suggest Neo Tobacco and Vape. After hurricane Helene that destroyed everything surrounding this store, they were the first to open their doors to our community! It's like your favorite bar where everyone knows your name! Everyone is helpful and friendly. You can sign up for points that result in actual dollars off future purchases! It's just such a great experience every time I visit! I rarely leave reviews, but Neo Tobacco and Vape is #1 in Asheville and deserve all the praise I can give! Highly recommend Neo Tobacco and Vape in East Asheville!