Management took steps to resolve my issue below. See the original review: SOLD DEFECTIVE PRODUCTS TWICE!!! BOTH TIMES NO REFUNDS!! I purchased a RANDY’s Path lite from here. Took it home used it no problems then all of a sudden it Randomly started turning on and cycling and heating up while I was trying to turn it off several times. There was something wrong with it functionally so I brought it back (less than 24 hours later) with a receipt and they didn’t refund me or offer an exchange. They told me to just get a new one through RANDY’S warranty in the box and that they will not refund me or replace me because “I have a warranty with Randy’s”. They ended giving me a coil to try and I bought some cleaning supplies to clean it out and try again. It still doesn’t work right so I have to get a new one through Randy’s which is annoying because I bought it in person to do business in person. Fast forward a few days later I buy a blue lotus 9ml and I drive home, go to hit it and it doesn’t work at all doesn’t even charge. I was gone for 15 minutes, drive back 10 minutes, so I’m back in store 25 minutes after purchasing, with a defective vape I just bought, and the same woman who sold me it was still there she called her boss and he told her to tell me that they aren’t going to exchange it or refund me. They literally just scammed me for 35$. I’d recommend trying all products before getting too far from this store cause they don’t care if their products work or not. Maybe take a video of you opening it and trying too, that way they can’t try to take advantage of you also. GET RECEIPTS ALWAYS!!!! 6/20 Update: have forwarded information to support team I will update my review with how they decide to move forward with this!! Have a wonderful day reader stay safe!! 6/23 Update: 3 days later no response to customer service email. 6/25 emails exchanged 7/6/25 Arrived @ store at 1:04, supposed to be open, door locked “we’ll be right back” sign. At 1:18 the doors were unlocked. Refund and exchange agreed upon star rating increased 1 star for customer service!

I've been to a ton of similar shops, and this one, hands down, is the gold standard. Kind, informative staff and a tremendous selection. Convenient location as well.

The shop on Franklin is great. There is a woman with short hair, beautiful eyes you'll know when you see but if she recommends anything give it a try guaranteed to be good

I came into the store last Friday afternoon for one vape and left with 6 items. (One of them not in picture.) Super cool environment, great customer service and even better deals. My new favorite smoke shop 💖

I've been coming to this store for about five years now and i have always had the best experience. Today, was the first time that something happened and within seconds the team was trying to help me fix my pen with the cart that i bought at the store. The pen broke and the team was so kind enough to do a quick exchange for the cart that I bought since I couldn't use it. This story reminds me of why I keep coming to smoke rings for five years now, and I will continue to do so after this experience most definitely. Stop by the store and know that your money is in good hands and that you will be taken care of.