Reviews

4.5(145 reviews)
Costantino Pipero★★★★★

Great humidor selection; excellent customer service; great prices. Went in found a couple of cigar brands to try, then my favorite pipe tobacco and a wide selection of accessories

Hunter James★★★★★

I’ve always wanted a smoke shop that made me feel like home and a part of their business. This place does that and more. Always very well informed and friendly staff. P.S. they have glass cokes at a better price than HT so major bonus.

Jordan Parks★★★★★

The only store I shop in the area. The employees are knowledgeable, kind, and extremely helpful. The selection is top tier, and I don't think I've ever received a bad recommendation.

Dan Benscoter★★★★★

I will second what others are saying about the humidor. By far the biggest and best selection. Never had a negative interaction with any of the staff, and it's easy to get in and out of (relatively speaking). Most definitely recommend Sunset Lake Smoke Shop!

Yuri Ravazani★☆☆☆☆

I just bought a vape here and device wasn’t working. I got back to the store like 2 hours after my purchase to change it for another device and the guy that works here said they can’t do anything about it! So they sold me something broke and they can’t do anything about it. He said as soon as I left the store I don’t have any right to return the product to the store even if it wasn’t working. Never saw something like this before. All smoke shops I know they treat you very good and do everything to please the clients. Not here. I’ve been spending like $40 every week here and now they just lost one more client. JUST FIND ANOTHER PLACE AND SAVE YOUR MONEY! ANSWER TO THE OWNER OR THE PERSON WHO REPLIED MY REVIEW: You should train your employee better, because he was speaking on behalf of your store, and he was very clear when he said that this was a store policy. He could have called the manager, he could have talked to the owner, he could have done anything, but his choice was simply to say that he could not do anything even though the store had sold something broken. What kind of attitude is that? Again, I’ve never seen anything like it in any store I’ve ever been a customer. Your manager is very friendly and has always treated me very well, but the position of your employee and the way he handled the situation is unacceptable. I will not go back to the store to exchange the product, I will assume the loss.

Hours and Location

Open Hours
People typically spend up to 3 hours here
Monday8:00 AM - 9:00 PM
Tuesday8:00 AM - 10:00 PM
Wednesday8:00 AM - 10:00 PM
Thursday8:00 AM - 10:00 PM
Friday8:00 AM - 10:00 PM
Saturday8:00 AM - 10:00 PM
Sunday9:00 AM - 9:00 PM

About

Accessibility
Wheelchair accessible entrance
Payments
Credit cards
Debit cards
NFC mobile payments

Reviews

Costantino Pipero

3 months ago

Great humidor selection; excellent customer service; great prices. Went in found a couple of cigar brands to try, then my favorite pipe tobacco and a wide selection of accessories

Hunter James

3 months ago

I’ve always wanted a smoke shop that made me feel like home and a part of their business. This place does that and more. Always very well informed and friendly staff. P.S. they have glass cokes at a better price than HT so major bonus.

Jordan Parks

7 months ago

The only store I shop in the area. The employees are knowledgeable, kind, and extremely helpful. The selection is top tier, and I don't think I've ever received a bad recommendation.

Dan Benscoter

6 months ago

I will second what others are saying about the humidor. By far the biggest and best selection. Never had a negative interaction with any of the staff, and it's easy to get in and out of (relatively speaking). Most definitely recommend Sunset Lake Smoke Shop!

Yuri Ravazani

2 years ago

I just bought a vape here and device wasn’t working. I got back to the store like 2 hours after my purchase to change it for another device and the guy that works here said they can’t do anything about it! So they sold me something broke and they can’t do anything about it. He said as soon as I left the store I don’t have any right to return the product to the store even if it wasn’t working. Never saw something like this before. All smoke shops I know they treat you very good and do everything to please the clients. Not here. I’ve been spending like $40 every week here and now they just lost one more client. JUST FIND ANOTHER PLACE AND SAVE YOUR MONEY! ANSWER TO THE OWNER OR THE PERSON WHO REPLIED MY REVIEW: You should train your employee better, because he was speaking on behalf of your store, and he was very clear when he said that this was a store policy. He could have called the manager, he could have talked to the owner, he could have done anything, but his choice was simply to say that he could not do anything even though the store had sold something broken. What kind of attitude is that? Again, I’ve never seen anything like it in any store I’ve ever been a customer. Your manager is very friendly and has always treated me very well, but the position of your employee and the way he handled the situation is unacceptable. I will not go back to the store to exchange the product, I will assume the loss.

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