Social skills are important. Employee was rude and threatened to have me banned for pointing out the product I needed that he couldn’t find. Won’t be back thanks for the years of service but I’ll go to a store down the road that has better customer service.

I came in to purchase a vape and was disappointed with the service. The employee (heavy-set, black hair, tattoos and piercings) was rude and unnecessarily confrontational. He accused me of leaning on the glass counter when I wasn’t, and his tone felt demanding and unfriendly. When I asked about vape flavors, he seemed irritated and gave minimal effort in explaining options. Customer service was lacking and made the experience uncomfortable. He needs to take it down a couple of notches, felt like I was getting disciplined on something I didn’t do.. I still bought a vape, I should’ve taken my service somewhere else if I knew. won’t be coming back after that experience for sure.

The guy working today was rude as hell. He raised his voice to me twice stating I was leaning on the glass and I wasn't sat my wallet on it when paying. even if I was he could have delivered his message in a better way I overlooked his poor customer service however I will never go back to this store.

After getting a haircut today, I stopped by Highlife to get a price on Gummy Bears. I'm very glad I did. The place has great employees, clean store and great prices. I will be back. Fred

Sold me a torch that didn’t work and was missing pieces. I brought it in and told them and they told me all sales were final. But they were fine with swapping it for a cheaper torch without refunding the difference. Do not shop here. Didn’t make an attempt to call a manager or anything. I bought a whole rig setup and a torch. It’s not like I was trying to pull one over on them. Good business is good business and bad business is bad business. Lost frequent customer to these locations in Wilmington, specifically Carolina beach road. Guess I will go try to buy the missing pieces for the torch online