My husband ran in Papa Smokes in brook park to look for a vape. The owner handed him the vapes, when he opened them in the store and they were leaking without being hit. The owner would not refund him, wouldn’t replace it & wouldn’t give him even a napkin to wipe his hands with. He came to the car and the vape was just running by itself and getting incredibly hot in his hands. Splashing hot juice on his hands causing burns. The owner walked out and he asked her to please refund him and she literally gave him the nastiest look and walked to her car. Awful awful rude business owner. We will NEVR step food in there again and the charge will be disputed with our bank. We will be looking into legal action for his burns and costs from the juice splattering in his car. Do better! RUDE RUDE RUDE To the owner response: this is what happened…. Lol you refused. Outside you completely IGNORED US! Because you were closing in 1 minute as if you were SO busy (empty lot) the most unprofessional business owner I’ve ever dealt with. The lights in the store weren’t even on. Do me a favor, sort reviews by lowest and look at the common denominator. We truly wish you nothing but the best. As a business owner you need to be opened to constructive criticism. Your attitude is not the least bit good.

They always are a bad experience. I’ve come here once a week for the last month or so. The first time I was met with an attitude regarding my age (I’m 26) and me not looking old enough. I proceeded to show her my ID and continuously got told I looked like a child. It was extremely uncomfortable to have my looks talked about by someone who is checking my purchase out. The 3rd time I went in I was rushed in and out because there’s only one woman who works there and “ couldn’t I see the sign on the door that says they were about to go on break?” She came out of the building while I was still in my car to say this to me; I had not even gotten out of my car yet let alone try to open the doors. I told her I was just finishing up a phone call but I can wait, too. She told me “just come in and let’s get it over with.” Today I went in and was denied service because my license is from Michigan and it doesn’t work there. I’m unsure if this is true, but seeing that 3/4 times I’ve gone it’s been terrible service makes it seem otherwise. Maybe it was truly the case that the license didn’t work, but it worked 3 times before (all within one month of each other). The woman who works this location is EXTREMELY rude, impatient, and very very rarely offers any help at all to you. Response to owner - I am absolutely not making up things. You have sold to me at the very least 3 times before; I literally have the receipts..... I am not upset about my ID, I am upset about the terrible service I have received MULTIPLE times from the same woman. Learn how to talk to customers and respond in a professional manner.

The lady at this place is INSANELY rude. I went twice and the first time I was hoping it was just a mishap or she was having a bad day and today before I could barely get a few words out she already started being rude again. She’s insanely unhelpful and wants you to act like an expert. I really hope she learns not to treat others with insane disrespect. There’s a few other vape shops around here that I’ll gladly give my money to instead of this place strictly for the worker here. Do better. Edit to her response: I did know the name of my device. I showed you and you made me say the name as I barely got a response out. And I asked for coils, not pods even though you wanted to argue that in the store. I should have gotten a refund on the pods I didn’t ask for. I went to a different vape shop in Parma heights that was much better and now at all rude like you or responds to all reviews trying to prove something. Also you act like asking if I want freeze or not is so polite when I never asked for the freeze lol. So that’s not even helpful and besides the point. This is the second experience where you have belittled me. Considering there’s a lot of reviews calling you rude on here says a lot. Learn some people skills before you stop getting customers because you’re already losing a lot of them 💕

Had a great visit! Brandi helped me pick out a new vape and was very friendly. Will be back again!

The only reputable vape or smoking accessory shop i will ever shop at again. Shop owner has really opened my eyes to other shops selling counterfeit vapes. I will always trust this store with my purchases from here on out, very fair prices and wide selection of products. Also very personable and will accommodate you if at all possible.