I come on here to leave the company review. But I find my self reviewing some recent reviews. I’m this store at least twice a week. This review left 3-4 days ago apparently is blind. They said a “White STaff Member “ This white staff member was very rude and condescending. Talking hood and I’ve experienced him more than once. My question to you why are you referring this staff member as White? Anyone with any intelligence probably gets what I’m getting at. The one male that I know that works there is no longer there. Quite frankly this young man yes he’s white” was probably their best or one of their best. Friendly, smart, knows how to upsell products and has done several times with me. I’m thinking maybe this staff member “White” was a little more intelligent in conversation than you and made you feel a little embarrassed. Where is this staff member you’re talking about? The only “white” staff member that is male. Literally just started working there. Sorry that you feel you cant shop there anymore. I’d imagine the company would rather you take your attitude and business elsewhere. There’s a few times I’ve been there and the these customers were rude and giving the staff a hard time. Trying to get them to make decisions that could cost them their jobs. But yet these customers want to blast the staff for making even sensible decisions. I’ve worked with customers at a much larger scale for half of my adult life. I can walk in most stores and by the time I leave I got a pretty good ideal of how things are being implemented in those stores. This staff at this smoke shop I just don’t see where these negative experiences are taking place,?? Where is this “white staff member” young male? Isn’t the entire staff “members white? Thank you for taking what you call “my business “ elsewhere!🫡👏👏

I’ve been a regular at this smoke shop for a long time and have always had positive experiences, which is why this is disappointing to write. The employee who usually works mornings (long hair) has been a little off-putting during my last few visits, but my most recent experience really stood out. Instead of focusing on helping me with my purchase, she repeatedly brought up personal details about her life that felt inappropriate to share with a customer. It made the interaction uncomfortable and hard to navigate. When I tried to redirect the conversation back to the store, she began speaking negatively about her coworkers, saying she’s the only one who knows what she’s doing and that everyone else is incompetent. What made it worse is that this wasn’t just a quick comment, it felt like a pattern throughout the interaction. As a customer, I shouldn’t be put in a position where I’m listening to personal issues or negative comments about staff. It creates an uncomfortable environment and reflects poorly on the business overall. I honestly hate leaving a review like this because I’ve always liked coming here, but the experience left me uncomfortable enough that I felt it should be addressed. I hope management looks into this so the atmosphere can go back to what it used to be.

Nina and Heman were very kind and attentive to my friend and I, answering questions and providing wonderful service! the store was very clean and product was well stocked:)

Never had issues with their service. I’ve only used them two Times They had sold me a counterfeit geek bar. Took it back in, a few days later brought it to their attention. All they wanted to do was argue you. They have a big stock of geek bar hopefully, they’re not all fake

I’m one of loyal costumer. Always appreciate Nina,Mary,Dillan,Hannah,Gina,and others very nice, always great you when you walk in and out. Very recommended for anyone.