Man was out of his mind behind the counter, three legal-aged customers trying to purchase cigars. Friend said he was not buying it for himself, but for me (who was inside of the store & ID ready), made weird snarky comments the entire time. We all thought he was joking. Exactly how NOT to get business. The employees should be able to speak in full sentences and inquire for more information before insulting and making comments about customers. August 5th, about 8:30pm. Check cameras, was refused service under false pretenses. Guy wasn’t understanding of situation. Need new sober hires, this person is absolutely unfit for the job.

Rude employees, we were looking for cigars and the guy was super off putting and rude. We said what we were looking for and he insisted we “ball out” and spend more money than we intended and we mentioned it was a gift and he said oh I ain’t selling to y’all I got y’all on camera too like as if we broke a law. Super weird way to behave with new customers as a small business.

I needed some help choosing which vape would be the best choice for myself. I usually only buy the same flavor but during this trip I wanted switch it up a little bit and try something new. I was given and shown all of my choices and options of many different brands and flavors. I explained my situation and the worker there that day helped me choose a vape that was closest to my original flavor, but not exactly the same. I was pleased with the customer services I received. The store was nice and tidy and the staff was very friendly and professional. Highly recommend.

Employees super friendly and knowledgeable. Love the Hemp Seed lip balm. It's lasts a long time so I don't have to reapply. Store also has great clothes and fantastic selection of glass.

Hear me out. I'm not a smoker aside from the occasional menthol every 2 or 3 days. Funny how I came across this store. Me and my mom were out doing things and we ate at a Mexican restaurant next to the previous norwalk location by drug mart. I walked in and was unsure of what I came across. I was browsing in the store for probably close to 1 hour just the first day I found out about this company. The environment of their stores is very nice. They do keep it in wonderful shape and style. Employees there are certainly polite and fun to just sit and talk to. They are welcoming to those who walk in as well. I may be the only one to say this but the scent of the inside of the store is just... unbelievably awesome. Until I make my move across the country to rely on buying the things they sell here... let's just say they got a permanent customer🙋🏻‍♂️🙋🏻‍♂️🙋🏻‍♂️