Best customer service I have recieved in any establishment in years. I am a rookie to the vape world, the employee Rob was hands down the best. He took the time to walk me through all their products. Was extremely patient, creative and knowledgeable. Highly reccomend this place!!
Reviews
Consistency - Always stocked with what I want, always helpful, always makes sure to card me and apply my 10% Veteran's discount without me having to point it out. I purchased one Cali 20000 dud (out of 50+ purchases with working vapes), opened in store, showed the error, received a new vape right there. Highly recommend
I was just asked to leave the store because I started to open the case so I could buy something inside. Apparently there is a note on the case next to it saying to ask for assistance. I didn’t see it as I was looking at a case with no note. This is after I was not greeted or anything. A large, messy, dark haired, dirty looking, unshaven man hurried over and told me not to touch!! I quickly apologized and said I didn’t know-maybe have a note or keep it locked? He was already annoyed and with an eye roll told me to look at the sign on the case next to it-but said sarcastically they would make a special note for me. I asked if I should leave and he said “yes-he isn’t dealing with this today.” I asked his name and he refused to give it to me-after refusing service. Big surprise! No longer supporting this business, I expect respect at a human level. EDIT: Per owner "I am deeply sorry about the miscommunication on our bright orange, high visibility sign. Once again. We apologise for the inconvenience." You mean the tiny hand-written orange star 'sign' (aka post-it note) at the top of the case NEXT to the case I was touching? Remember the reason I was upset was how I was being treated disrespectfully. Thank you for proving my point. You might want to start treating people respectfully - as a business owner, especially your customers (before you lose any more business due to simple customer service). Have a great day.
One of the best vape shops i’ve ever encountered nothing but great people always reaching out to help you. Blueberry Mint Fume…Phenomenal👌🏼👍🏼
Excellent and quick service. The young woman greeted everyone with a smile and helped me pick out a great gift for my husband. She had great suggestions and information for me (I had no idea what I was looking for) and the other staff there was super friendly and helpful as well. I will definitely be a returning customer and now so will my husband. Thank you so much VIP and staff! :)
VIP Smoke & Vape
1530 Dekalb Pike Unit 5, Blue Bell, PA 19422





