Such a wonderful experience everytime I've been here. Very inviting atmosphere, giant selection of cigars, and anything needed for your cigars. The lounge has ample seating, a tv for sports and more, and even a chess board to enjoy while you smoke a stogie with your mates. I recommend this shop to everyone that likes to enjoy the the time to relax, and enjoy the brotherhood of cigars.

I came to this shop after seeing some good reviews and a large selection. The cigar selection is amazing but the customer service needs a bit of work. It felt like i was being watched the entire time, like they thought i was going to run off with a box of cigars and dismissed when I asked questions like her preferred cigars, the response being "I like them all i smoke alot". Thats great, but not helpful. This went on for a bit until I found something I had been looking for and left. Overall 10/10 selection, 1/10 for helpfulness. Was never asked about preferred strength, blends i enjoy, or smoking expirences. The whole reason you go to a cigar brick and mortar is for the expertise and knowledge the staff has to discover a blend/ brand you may not know about. Anyways, hope the lady with short blond hair can help future customers better then she did when I came in.

All around a super super bad experience. First starting off with the lady (Tammy?) Telling me what I prefer is a factory second off the floor. No big deal. I know tattoos, young etc I don't appear to enjoy cigars. Whatever. Follows me into and around the humidor.. seriously? Bought 3 MF judges. 3 plasencia. Didn't want to finger a bare cigar, and I was being hovered over like I was about to steal the liga boxes 🤣 Got what I wanted, to the register. She had to explain to me what the humidity bags were.. why? I never asked. Get home. 2 of 3 plasencias have beetle holes. Thank God these didn't go in my humidor. Oh all in this,and being hovered, I'm wearing a company shirt with a company name and driving a company vehicle. 10 outa 10 will never return. Shame to have wasted over 30 dollars on two cigars to hit the can.

Excellent selection and experience. Tom was awesome. Very quiet lounge and I love it. There was an entrepreneur there writing a business plan and I hope he gets it funded

Good music playing when I walked in, friendly staff. Good selection in the humidor. I am from Ohio and our Tobacco tax is higher there and the prices here are spot on and the higher end cigars that I usually smoke are reasonably priced. Great lounge area. I decided to bring my laptop in to do some work and there are plenty of outlets and power strips to do some work. I did not notice any WiFi for the Tobacco Shop but there are plenty of open WiFi signals around that I was able to connect to. Sat and enjoyed a nice Herra Esteli and a Liga Privada No. 9 Will definitely stop by again when I am in town next month.