Bought 4 modern herb cartridges recently. 2 of them stopped working completely and 3 leaked. I was able to use two completely but the other two stopped working. Went in a week ago to get it replaced. Was told to come back when the manager was working. Visited twice more and no manager. Went in tonight about two weeks after I purchased the cart with another cart that stopped working. Was told manager needed to approve so they called them. They didn’t offer to call or do anything with the manager until this visit. They replaced one cart but said it was too late for the other one. That was the only explanation I was given. Even though it was clear that it was leaking. Would highly suggest to avoid buying these carts(they’re the most expensive carts of course) and to avoid this store. Seems like there is a man and woman pair that don’t like being there most of the time and make it felt by the customers. I won’t be going back again.

I wasn’t impressed with the customer service at this location today. I’ve been in before and the workers were helpful, but this experience was completely different. When I asked about strains, the worker just said “sativa, indica, or hybrid?” and didn’t really try to help beyond that. It felt rushed, like there wasn’t much care. I had to repeat myself a few times, and there was laughing with a coworker mid-conversation. I still spent over $100, but only because I was already there. I’ve got another place I go to where they actually respect my business, and I’ll be sticking with them. I’m not bashing the worker—everyone has good and bad days. But you’ve got to make sure every day isn’t a bad day. When it comes to customers, you’ve got to be a soldier for your company and really shine. I work with customers every day, and it’s simple—respect comes first. Listen, be receptive, and if you don’t know something, say that and find out. If you do know, take the lead and actually guide the customer. What bothered me most is I’ve had great experiences here before—workers who were knowledgeable and made me want to come back. That wasn’t the case today. The only reason I’m not going below 4 stars is because of a worker I’ve encountered many times—a petite one who I believe wears glasses—and also a younger worker with dreads. Both are extremely knowledgeable and genuinely enjoy what they do. Every time I interacted with them, I left learning something new and felt taken care of. I respected that so much I even bought their favorite products just to show appreciation—that’s the kind of service that earns business. For that reason alone, 4 stars feels fair.

It's a nice shop. only 2nd or 3rd visit since it opened. Not the best variety of oils/salts, but I understand. The kids love their disposables lol. So really my only complaint is, no sweet cream by juice head. so, I got some butter cookie 50/50 by Sad Boy. I really like it. The employee who got it for me & told me to follow him to checkout, short guy w/earings & didn't talk much. Looks to be around 30 years old give or take. Well, he thought it'd be pretty cool to toss the bottle I was buying into the air, yes he was bottle flipping with the merchandise, it's not boxed, & he missed lol. I realize it's a vape shop, but still, the fact my $22 unprotected bottle just smashed the ground from about 5 ft high for no good reason, & then he doesn't even walk to go grab one that wasn't dropped, is ridiculous. I throw stuff & catch it also; it's fun! Never tried it at work, with the product, in front of the patron though. Oh well, no harm was done, although he didn't even check. Don't fire him, I'm not sure anywhere else would be feasible. Just tell the fellow that if he must "bottle flip" on the job, don't throw & drop the product in front of paying customers....& to go & get one he didn't toss & drop in front of the customer, if he must toss & drop. lol Not a big deal, but needed to be mentioned. Other than all that, 5 stars! Happy New Year!!! SRR

Nice store but the store manager won’t do her job. All I hear are excuses on why product doesn’t get ordered.

These people are the best! Friendly and fun to talk too. They always have what I need and great prices.